Cleartrip — refund not granted

Address:	742236
Website:	Cleartrip

Actually by mistake i have booked a flight from kolkata to bangalore for 18th august for 3 passengers with the flight no. Indigo 6e 822. I have called the customer care of indigo and have cancelled the flight for which they told me that my complete amount would be refunded. I have booked the ticket of this flight from cleartrip with trip id-[protected] and pnr no. Wecq3d so indigo customer care told that they have refunded the money to cleartrip and i have to ask them for the refund and they told flight is not cancelled from their side so i asked them to cancel it from their side as well they have send me the cancellation 1st step next my amount to be refunded should be shown within 5-7 working days but now it's been 12 days still no sign of refund. I called the customer care of cleartrip but it's continuously saying busy. Please help me out with this.

Thanking you,

Yours faithfully,
Shubham haldar
Mob. No-[protected]
E-mail-shubham. [protected]@gmail.com