Cleartrip — refund not processed correctly

Hi Sir/Madam,

Kindly note that I had to contact Cleartrip customer care three times to rectify the refund processed for the trip ID[protected]. Each time I was informed that the refund issue will be rectified within 48 hrs, however, I finally got a response today. And again the refund amount processed is wrong. Please find below the refund details I received initially from Cleartrip officials which is wrong.

Description Amount
Gross Amount (+) AED 1, 277.00
Cashback (–) AED 50.00
Discount (–) AED 0.00
Net Amount AED 1, 227.00
Airline charges (–) AED 500.00
Cleartrip charges (–) AED 106.00
Service tax (–) AED 0.00
Cleartrip Service tax (–) AED 0.00
A convenience fee (–) AED 37.00
Total refund amount AED 584

Please note that the highlighted cashback amount AED 50 should not have been deducted, as the cashback AED 50 I received was for the Trip ID [protected], and not this trip. (This Trip ID is[protected]. Have attached a screenshot of the wallet for your reference. Secondly, the highlighted airline charges AED 500 is not correct as the actual airline deduction is AED 487 and not AED 500.

Have attached a screenshot of the mail I received from Indigo Airlines, which states the correct amount. If needed, I can forward you the mail as well.

Now lastly I would like to inform you that I have been credited with a full refund from Indigo Airlines. The total amount I should be receiving is AED 753. However, I received only AED 584 as you have deducted AED 106 as cancellation charges for the second time. (The airline has already charged AED 487 as total cancellation deductions.) I am a regular customer of Cleartrip. I have made many trips and I have many upcoming trips on Cleartrip as well. Is this not unfair from Cleartrip's part to deduct cancellation charges two times on a single trip? I request you to check the above issue as soon as possible and refund me the correct amount which should be AED 169. (AED13 + AED50 + AED 106)

Kindly note that, in this competitive world, these unprofessional attitudes and mistakes from Cleartrip officials will greatly affect your business. It will discourage valuable and potential customers from using Cleartrip in the future. Expecting a quick response from you. Thank you.

Best Regards,
Smitha Manoj