Cleartrip — refund not received trip id [protected]

We had booked tickets under ixigo few days back with trip id [protected] and [protected]. Of which both had same traveller name and same flight. It was techincal problem from cleartrip side and our account got debited twice. Upon requesting the customer care that day they refunded one ticket from pune to bangalore spicejet. But still the no sign of refund. We called up the customer care and case was created #03186253 with this number.

We request cleartrip to refund the amount. We have been doing the same since the day we booked the tickets. No response from your team.