Cleartrip — Status confirmation and refund details

Sir /Madam,
I had booked 3nos of tickets from Delhi to Hyderabad on 20/12/2020 for 23/12/2020 through my SBI credit card for Rs 17460/-.
There after due to change in my travel plan schedule I tried to reschedule my ticket for 21/12/2020. Payment of difference amount wasdone through net banking from Axis Bank for Rs 13845/-.
I never received confirmation of ticket from your end. My trip id is [protected]. Kindly update if the trip is rescheduled or not. If not done than how will I get refund for same.
I had brought the issue to your notice on 20/12/2020. But it's showing 48hrs time to address my issue, if the ticket is rescheduled than I don't have any intimation from your end till 21/12/2020.
Kindly address the issue.
Regards
Dharmender Kumar
[protected]