Cleartrip — trip id:[protected]refund not processed)

Address:

Bangalore

Good day! Dear cleartrip team,

I am one of the customer who booked a flight for my family members for a two way travel using cleartrip, paid with my debit card with the details below:

Cleartrip - trip id:[protected]

1. Pnr/booking ref.: hf4ywi - indigo 6e 444 hyd 09:50 11:20 bdq fri, 03 apr 2020 1h 30m fri, 03 apr 2020 hyderabad - rajiv gandhi international economy vadodara – vadodara
2. Pnr/booking ref.: kj28qz - indigo 6e 464 bdq 11:50 13:35 hyd tue, 07 apr 2020 1h 45m tue, 07 apr 2020 vadodara - vadodara economy hyderabad - rajiv gandhi

The above flights were cancelled by the service provider indigo before they have changed their refund policy and they have refunded the money to cleartrip (Attached email acknowledgement from indigo for your reference). I have checked the status of the aforesaid trip id in my cleartrip account and it says refunded to my debit card.

Further i had called indigo and cleartrip about the refund status where indigo confirmed me of processing refund to the cleartrip. Further i had used the escalation matrix from the cleartrip website to raise a query and i have been told that the payment is processed into my account but there was a gate way error of techprocess and they are resolving it at the earliest. The refund will appear into my account in a day or two.

Below are the tpsl details for the failed transaction:

Tpsl id: [protected]
Refund amount: 22066
Refund date:[protected]

Tpsl id: [protected]
Refund amount: 1880
Refund date:[protected]

It’s been 24 days i have been chasing this refund. I have escalated this matter with the customer service department referring to the escalation matrix on your website.

Balkrishna the escalation officer who responded to my query is apparently doing his best to get the refund however it’s been 24 days now and i just get to hear about some error in the gateway.

Getting helpless of your escalation officer borrowing time from me and unable to let me know by when my refund be really processed i am reaching out to you with a lot of difficulties.

You may refer to the trail email, it has all the details.

Awaiting response in the matter at the earliest from the cleartrip team as i am into deep financial crisis have been dependent on the commitment of this getting resolved at the earliest by the escalation officer.

Best regards
Vivek ghai
[protected]