Cleartrip — We paid in advance but we didnt get hotel room on check in

Address:	New Delhi, Delhi, 110085
Website:	cleartrip.com

www.cleartrip.com is fraud


I and my wife had an worst experience with cleartrip.com and the hotel booked via cleartrip.com.

We had booked hotel mount and mist, nainital from 18june to 20th june through cleartrip.com around 1 month back from the day of check in, but when we reached hotel on 18th june, hotel mount and mist staff/receptionist cheated us.
They gave us room in the building opposite the hotel, which was actually somebody house and more like a servant quarter. My wife said that this not the same room which we saw on cleartrip.com when we were booking. She kept asking the hotel staff, he deinied initially this is the room and this building belongs to hotel. But me and my wife figured out that they are cheating us. And after an argument with my wife, hotel staff agreed, that this is not that room which we have booked and they are sorry as they have given our room to somebody else. And hotel staff requests us to stay in that servant quarter for a day.
Me and wife disagreed to stay in that servant quarter, and still hotel staff says we dont care about this cleartrip.com and his dialogue was "isse kya hota hai") by which he meant is booking se kya hota hai humare paas room nhi).

As we were feeling helpless at that time, we called cleartrip.com and their customer executive "sunanda", she listened to all story and then she spoke with hotel staff, and after her conversation with mount and mist hotel, she even started requesting us to stay in that servant quarter for a day.

Me and wife were completely angry as we belong to media, if this is the case, we are going to call police now and put this fraud case news against hotel and cleartrip.com, in media now.


After all this argument, cleartrip.com customer executive "sunanda" connected us with hotel mount and mist senior staff "sonia", and she even started requesting us to adjust for a day.

These all three people have no shame at all.
These three people identities
Hotel mount and mist staff: mr. Rajan
Cleartrip.com executive: ms. Sunanda
Hotel mount and mist senior staff: ms. Sonia

The story doesnt end here as we not given hotel room yet, and aruguments were on for atleast 3 hours, so till evening 5-6pm, we were not given the hotel mount and mist room and we were out with our luggage. Nor even lunch, water was offered to us.

So, late evening after arguments hotel senior staff came up with a random solution of shifting us in the other hotel "anamika". Though we were not happy wth us but my wife was not feeling well, so we have to agree on this for a day stay.
Now the sad experience doesnot end here, we were said hotel anamika is a good hotel, well located on mall road, and had clean room and good view.
So, now the question arrises how to reach there, so now hotel mount and mist said our car will not be able to drop you till that hotel anamika, so this means we have to manage on our own and these shameless people cant even think of somebody who has just travelled so much amd waisted there one day stay in nainital, still have to figure out there left over stay of 18th june, after paying cleartip.com in so advance.

And somehow spending extra rs 500/- for the taxi from hotel mount and mist to hotel anamika, when me and my wife reached hotel, we felt more cheated, as hotel anamika was very very disgusting, dirty rooms, geysers not working, no wifi, no toilteries to offer to guest, dirty bathrooms and room full of mosquitoes.

After all this struggle, hotel mount and mist and cleatrip.com, not even bother to call us on 18th june.

Next day on 19th june, we called up hotel mount and mist to alot us the room which we booked. They still didnt send a car to pick us from hotel anamika. We again has to spend taxi charges to reach hotel mount and mist.

Me and wife will be attaching pictures of both the hotels - mount and mist and hotel anamika.
We request nonone should book from cleartrip.com and hotel mount and mist ever nor refer these too.


Who is responsible for above mentioned issue, i guess cleartrip.com or hotel mount mist better refund our amount and our extra taxi fares, as we will be filing "fraud case", and "property case", calling opposite building property of hotel mount and mist and even cleartrip.com is with them on this, and "torture case"

So, we will be filing these cases by this weekend if we dont receive the amount back.

And we will also take this case to consumer court and will make sure that no one books through cleartrip.com, as we are going to put this in social media and the news channel where i work.

So it is clear warning to the people, who book via cleartrip.com, that this company can make your holiday experience, the worst experience ever. So kindly dont refer this site to anyone.

And cleartrip.com, we are definately waiting for your reply and the refund amount which you have to do.

We have all check in details with pictures so better you look into this matter otherwise we will be taking strict against it.