Cleartrip — wrongful cancellation of ticket

Address:	110076
Website:	Cleartrip.com

Subject: Unfair cancellation of sector ticket.
Details of the Booked Flight:
Sector : Delhi – Kathmandu-Delhi
Travel Dates : Delhi to Kathmandu: 26 February 2018 & Kathmandu to Delhi: 01 March 2018
Airline PNR: STCADQ
Ticket No.: 589-[protected]
Airline: Jet Airways 9W-259
Traveller Name – Sanjay Saxena

I was scheduled to travel in Delhi-Kathmandu return Jet Airways flights on 26th February. The tickets were booked through Cleartrip. I could not reach the airport on time due to heavy traffic on the road and ended up missed the flight. Since it was important that I reach Kathmandu, I was forced to book an Air India flight (AI 215) to Kathmandu which was scheduled at 12:55 PM and travelled Kathmandu same day. Here are the detail of the flight:
Passenger Name - Mr. Sanjay Saxena (FF no. AI F142466)
Booking Reference No (PNR) - J49DH, Ticket No. - 098-[protected]
Travel Date – 26 February 2018

On 26 February 2018 (evening), I received an email from Cleartrip stating that changes are done by the airline for Kathmandu-Delhi flight. I did not make or requested any changes to the Jet Airways or Cleartrip and when I spoke to Cleartrip they said that the airline is not allowing you to travel on the Kathmandu-Delhi flight. Being a regular customer of Jet Airways I requested them to consider my request and allow me to travel on the booked ticket in Kathmandu-Delhi flight. As per Cleartrip, the ticket is non-refundable and according to Jet Airways due to no-show, I am not allowed to travel on my confirmed return ticket. I understand, if it is the policy it should be reflected on the ticket issued. It is a financial setback to me as I have already spent on a new ticket from Delhi to Kathmandu and no-refund or booking a new flight for Delhi return is a huge financial loss to me.
• It is unfair that my confirmed flight booking of return sector was cancelled. It is to be considered as fraud and cheating by your organization as I am submitting clear proof of my travel the same day.
• I am a frequent flyer member and a regular traveller of Jet Airways (FF no.[protected] Jet Airways) and this kind of action in emergency is very disappointing. This shows that Jet airways do not care for its regular customer.
Kindly refund my amount within 7 days or I will be forced to register a complaint to Consumer Forum against the unfair cancellation and no-refund of my ticket.
Sanjay Saxena [protected]@tscpl.com