Cloudtail India Pvt Ltd — amazon basic earphone

Address:

Tapi, Gujarat, 394670

I purchased amazon basic earphone from amazon app, my order details are below
Order date 17 jan 2017
Order[protected]
Amount 399
That stuff in under warranty right now, and one side speaker in earphone not working. So i want it to replace or refund. Thanks. My email id is [protected]@gmail.com.
I also call your customer care service no [protected] but no is switch off.