Cloudtail India Pvt Ltd — Orient fan 35

Address:

P-233 NEW PARK STREET, KOLKATA 700017

Dear Sirs/ Madam,

Sub: Order nos.[protected] of 09.06.2021 and
[protected] of 15.06.2021
Resp. Invoice Nos..DEL[protected] of 09.06.2021 for Rs. 3, 012 and
CCU[protected] of 15.06.2021 for Rs. 0.00

With reference to the above, I wish to bring to your notice that a month has passed since the supply of the ‘Orient Electric Stand Fan 35’ and almost a month since the order was cancelled and acknowleged by you (15.06.2021)
Till date, however, the fan is still lying with me (in packed Condition) and you have not refunded the Rs. 3, 012.00 (Rupees three thousand twelve only) paid by me.

This amount was paid by my brother vide a State Bank VISA Credit Card ..

At 10:42 pm, SBI declined the payment and you sent me message to that effect.
At 10:45 pm the same night, the payment was credited by SBI to your AMAZON PAY INDIA ACCOUNT.

In view of the above, I would request you to kindly refund the amount of Rs. 3012.00 as agreed by you.

I feel I should give you reasons for this cancellation..
Two basic features were missing in the fan..
1. There was no button control
and
2. There was no remote

I had ordered this fan after putting a 'search' in Google for a "swivel pedestal fan with remote" ..
The first item that was displayed was the Orient Fan.
When I scrolled down the app, under 'Details' it showed 'Controller type.. Button Control'
Scrolling further down, under 'Customer ratings by feature' it showed 'Remote Control' under 3 Stars.

I am 66 years old and needed a pedestal swivel fan with front button controls and remote so I would not have to get every now and then to adjust the speed etc.

I have been a regular customer of AMAZON for MANY MANY YEARS (SINCE 2015) hence I would request you to collect your ‘Fan 35” at the earliest and refund my money so I may buy a fan best suited to my needs from the open market.

Thanking you
Yours faithfully,

(HENRY D CASTELLINO)