Club Aliva — fraudulent holiday package from club aliva, golden tulip, manali

During my son’s summer vacation, we all went to manali and were staying at golden tulip manali. On 22nd june 2018, a member from club aliva approached my seven-year-old son and gave him some gift coupon and made him scratch card and said we have won some gift, they invited us for presentation on holiday membership. Strangely, i still do not understand what is the association between golden tulip and club aliva as they took us somewhere in the golden tulip premises.

A guy called prashant explained us the packages and then further persuaded by his senior. At that time, they sounded believable and we were almost convinced by them. These people use an effective tactic by reducing the price (By half or more) and duration of the member ship so ultimately one fall prey to their intentions. So, we bought the membership plan (Ca/220618/0162) and paid sum of inr 1, 52, 220 which was for both domestic and international holidays. Below as the pictures of amount and details of the plan.

Then later this year we contacted these people for planning a holiday in singapore. We were surprised that these people were very difficult to reach through phone or emails. They either replied very late or did not provide us with any reasonable options and nothing was near to what was promised in the contract. Despite contacting them a month prior these people did not offer any services to plan the holiday as a result we had to cancel the trip. Then we realised these people has duped us and i believe these people are befooling tourists as:

• the rs 100/- stamp paper is a forged one –only signature present, no names, purchaser’s name and address seems fake

• prashant and customer care are impossible to reach

• they have no hotels in singapore or anywhere else for that matter in which they can provide accommodation

• the gift voucher is just a fancy paper to allure people to fall in their trap

Once we realised this we approached national consumer helpline and approach these to refund the amount. After toiling for three months have not received my refund.

So, with the help of nch we are going ahead with moving consumer forum. Also do not want others to be cheated the way we were. Please don’t go by the business model or attractive presentation. They might change to another name and swindle money. I hope nobody loses their hard-earned money further. You are in manali for a short time and do not have time to verify their credentials. Just keep away from golden tulip and club aliva.

I am vikram singh, from gurgaon, haryana, india. My number is [protected] and emailid - vikram. [protected]@gmail.com. You may contact me over whatsapp/ mail to verify.