[Resolved]  Club Factory — about the watch

Address:200000

Hi team good afternoon...
Very glad to receive the watch which is my favorite one...
Little bit disappointed 😥 due to chain 🔗 and buckle...
It's so cheap quality and just opposite of my expectation...
I salect another type of chain 🔗 and I get another type...
I was waiting for this my dream watch for more then 15 days...
How I can return or replace...
I am sending you two pictures of the product which I get totally different from that picture which I buy...
My WhatsApp # [protected]
My email address # [protected]@gmail.com
Thanks
+2 photos
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Mar 19, 2019
Complaint marked as Resolved 
Verified Support
Feb 11, 2019
Club Factory Customer Care's response
Dear, if you are not happy with your watch, you can apply for return from the APP.
Complaint comments 

Comments

If I want to add two three itsms together to the cart i cannot because the option “add to cart” is invisible, instead they say buy now so I can only purchase one item at a time. Please help me.
Here is the tracking no if the item: [protected]. According to the trackind status it should have reached on January 26 but I still haven't received the item. Please look into this issue.
Order no : SO83514257

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