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[Resolved]  Club Factory — account login

I lost my old account, i had a club factory account.I accidently logout from it.and i tried a lot to get back in and also tried to change my password.but they were saying that the mail id and number are not registered.then i got depressed becoz i have done 4 orders from that account.and delivery yet to come.and i accidently created new account from same mail id and number.plzz help me to get back my old account.
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Complaint marked as Resolved Jun 1, 2018

Complaint Status


[Apr 29, 2018] Club Factory customer support has been notified about the posted complaint.
Verified Support
Club Factory Customer Care's response Apr 29, 2018 Dear,
You can click 'Forget Password' in the account page and follow the guidance to reset the password.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.
Complaint comments  7 Comments     Updated: ShareTweet

Comments

ther are no link to reset passowrd
[Club Factory] You order SO53563778 is being processed by factories. To prepare your items, it takes about 1-3 business days. This message I got after shopping

But till now I m not getting any message please send my parcel soon as possible
I placed an order on the 29th sept and payment of rs. 1592.90 was done through internet banking on the same day. After a couple of days was informed that the product could not be sent because o[censored]navailability of raw materials. Strangely i have not got the refund till date
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I have returned the item recieved vide SO56810303 and refund was intiated for Rs 1024.37 vide Refund ID: SOR415544 dated[protected] but I have not recieved the refund back into my bank account till date.
I lost my old account, i had a club factory account.I accidently logout from it.and i tried a lot to get back in and also tried to change my password.but they were saying that the mail id and number are not registered.then i got depressed becoz i have done 4 orders from that account.and delivery yet to come.and i accidently created new account from same mail id and number.plzz h
I have ordered electronic items on club factory which are not working when I received them. My order reference is SO[protected]. When I try to return on club factory it showing invalid reference. Please look into the issue.
I had ordered a Sukkhi Modish Gild Plated necklace set for women on Club Factory and it arrived today. But the product is damaged and I woukd like to return it and also refund my money. But I accidentally logged out from my old account an now I can't log in anymore so this is getting difficult for me. My product id is (SO[protected].
I am really disappointed as it is the second time I'm facing this kind of problem. So I hope to get proper guidance for my complaint.
Thank you.

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    Club Factory
    Customer Care Service
    Customer satisfaction rating
    21%
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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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