Club Factory Complaints & Reviews

I ordered the name of akg headphones from clubfactory site. I paid the amount of 235 rs. Inr. When time to return that headphones they said the amount to charge of pickup collection i. E rs.90
We don't know this criteria or not shown it's terms condition.
I m very disturbed from this service. And mentally harassing from this site

So please refund my amount in full traansaction in successfully way

As far as product quality is concerned i am happy, but something is forcing me to stop shopping on club factory and that is the delay in product delivery specially for those products for which i have already made online payments.. My order number is so72613848 i am awaiting for my product from last 2 weeks but there is no information regarding my product.. And in these two weeks i have again order something but this time it was cod and i got my product delivered within 7 days.. I really don’t understand this.

I have recently ordered a navy blue BTS sweatshirt but it is not the right size for me so I want to replace it with some other item order SO74664132. I would like to replace it with some other item(s) if possible. Please reply to me as soon as possible. The total amount is INR 579.
If there are more sizes available I would like to get the largest size.

I had placed order on 11th december 2018.. Unfortunately i had forgotten my account email and password now am unable to track my order then i have downloaded the app and signed in it through my gmail account. I have tracked my order on guest order but am not getting any shipping details i can see only the option shipped and when i opened the track my order option it is not showing anything... Hope you will resolve my problem. Waiting for a positive response

I had placed a pre-paid order on 21.11.2018 which was supposed to get delivered by 5th to 9th dec. Now, after waiting for such a long time, in the app it says that the ordered product has been delivered on 3rd dec, 2018 but its 16th dec 2018 today and i haven't received my order till date. Tried reaching out for help, but its no where to be found. Neither am i able to track my order. Given customer care no. Doesn't respond either. Very horrible service!

I ordered 15 products from you. But there was no verification call received and after 24 hours i received the message cod canceled. My order no is so75307191
Need those things before new year please confirm my order. Look into this maater please it’s really urgent. It’s really necessary first time i ordered i received the package but this time no verification i am highly disappointed. Kindly solve my problem. And do tell should i order those tgings again or u will make a verification call and i have mentioned by order no in the message. Or else i can reorder those things again

I ordered a dress material, but i got a different dress in the package, i tried to return it but a message (You may return all items within 9 days after delivery for refund) popped up again and again, i am not able to return it, i called customer care ([protected]) 7-8 times only two times call was picked and 1st executive told to wait 24 hrs, and after 24 hrs when i called 2nd executive told to take support from chat department, i did chat too but no response came from there too. So please take this parcel back & release my refund.

I want to cancel my order. My order number is so74811301. 2 (A swimwear and a ring) items were ordered around dec 11. I tried cancelling through the app but was unsuccessful although the items have not been shipped. The customer care is taking forever to reply to my chats. The orders were placed by mistake and i am no longer interested in continuing with the purchase. I sincerely regret the inconvenience caused to the company. Please help me resolve this problem. I shall be highly obliged.

I ordered 1 wireless earphones and a free gift total of 263 rupees. My order number is so69563885 ordered it on 2 weeks ago. I paid this amount through paytm. Till now i didn't receive any single shoe from you. And today when i check the status it shows me expired. If you guys don't want to deliver my order please kindly refund to my paytm plz deliver my product

Last 22sd november i bought some items using your oficial website, when i paid i received 2 emails, one from [protected]@clubfactory approuving my purchaseso[protected], but some days later imrece8ved some other mails from ckubfatorynsaying that you need me to send you a picture of my debit card in order to be refound (I didnt ask for a refound) and the strange thing is that the payment emaik was written in english but those emails asking me personal infomwere written in spanish, and on your first email you wrote that some frqudes habe been happening so you will never ask for personal info, so imdecided to not send any picturemof my debit card, but now when i try to track my cutler using this code it says is not valid (So[protected] but in another page from ckubfactory wichni have open since the moment i bougut my items this is the information:
Estimated delivery time:[protected]
Nov. 24

01:03 am

Order confirmed

The factories have received your order. It takes about 1-3 business days to prepare your items.

Nov. 25

Processing by factories

The factories have received your order. It takes about 1-3 business days to prepare your items.

Nov. 27

Preparing by club factory warehouse

We are packing your order. When we received all your items, we will schedule shipping service. It takes about 2-5 business days.

Nov. 30

Please be patient.

Part of your order from factories is delayed. We will ship your order as soon as it is fulfilled.

Have i been into a fraude by your official webpage? I have contact you using the facebook page but all i get are automatic messages of a video saying how to download the app and how to buy, i cannot download your app in my tablet (I dont know why) somi did itmon my cellphone but once again when i try to use the estimated delivery time:[protected]
Nov. 24

01:03 am

Order confirmed

The factories have received your order. It takes about 1-3 business days to prepare your items.

Nov. 25

Processing by factories

The factories have received your order. It takes about 1-3 business days to prepare your items.

Nov. 27

Preparing by club factory warehouse

We are packing your order. When we received all your items, we will schedule shipping service. It takes about 2-5 business days.

Nov. 30

Please be patient.

Part of your order from factories is delayed. We will ship your order as soon as it is fulfilled. Code itmsays thta i have to use a valid tracking code
This ae the emails i have received since my purchase:

De: club factory
Enviado: sábado, 24 de noviembre de 2018 01:03 a. M.
Para: chef. [protected]@hotmail.com
Asunto: confirmation of payment - club factory

Club factory
Dear rodolfo eduardo flores nava,
Thank you for shopping at club factory. This is a confirmation that we have received your order placed with the details below. You can track your order status in our app anytime.
Order number: so69284148
Shipping address: rodolfo eduardo flor
Calle del sacristan 101, privada del padre, fracc colinas del padre 1ra sección
Zacatecas
Zacatecas
98085
Mexico
Phone:[protected]
If you have any questions about your order, get answers online from support of our app.
*notice:
Recently some frauds disguised as club factory ask for bank card, transaction, transferrecords, otp or other personal information. We will never ask for privacy information from our customers in any way. Please protect yourself from scams.
Thank you for shopping at club factory,
Club factory customer service
Please do not reply to this email address as customer queries are not monitored. If you require assistance, for any further queries, please contact us via our app online support.
Club factory club factory
Please add [protected]@edm. Clubfactory. Club to your address book to ensure our emails reach your inbox.
Products are limited and may sell out at any time. Prices are subject to availability.
If you have a query or concern please contact us via our app online support.
Thank you for your reading.
©2018 fromfactory. Club copyright, all rights reserved.

This is from ebanx


Pago confirmado del pedido 181124150321077046100 de club factory

Ebanx/club factory
Sáb 24/11/2018 01:03 a. M.
Bandeja de entrada
Para:
Rodolfo e flores nava (Chef. [protected]@hotmail.com);
Club factory es un sitio oficial afiliado a los medios de pago de ebanx


Hola, rodolfo
El pago de tu pedido en club factory ha sido confirmado. =)
Gracias por confiar tus pagos a ebanx.

En el estado de cuenta, tu compra aparecerá como:
“openpay * club factory ebanx”, “openpay santiago de queretaro”, u otra dependiendo de tu banco.

Pago vía tarjeta de crédito.
Código 181124150321077046100­ del pedido club factory
24/11/2018 | 01:03
Pin [protected]­
últimos dígitos tarjeta de crédito 0936
Valor original en mxn $ 712.77
Valor final en mxn $ 712.77
En ebanx no tenemos detalles sobre tu pedido, solo somos responsables por procesar tu pago. Si tienes dudas sobre el producto o servicio que acabas de comprar, comunícate directamente con club factory.

Con ebanx, puedes comprar en sitios web del mundo entero con medios de pago simples y seguros.

Paga sin miedo. En caso de que el sitio web no cumpla con sus responsabilidades, ebanx garantiza tu reembolso después de verificar el caso.
Al efectuar el pago de tu pedido, estas aceptando los términos y condiciones de ebanx.

Ebanx.com

Ebanx/club factory

Re: pago confirmado del pedido 181124150321077046100 de club factory

De: ebanx/club factory
Enviado: sábado, 24 de noviembre de 2018 01:03 a. M.
Para: rodolfo e flores nava
Asunto: pago confirmado del pedido 181124150321077046100 de club factory

Club factory es un sitio oficial afiliado a los medios de pago de ebanx


Hola, rodolfo
El pago de tu pedido en club factory ha sido confirmado. =)
Gracias por confiar tus pagos a ebanx.

En el estado de cuenta, tu compra aparecerá como:
“openpay * club factory ebanx”, “openpay santiago de queretaro”, u otra dependiendo de tu banco.

Pago vía tarjeta de crédito.
Código 181124150321077046100­ del pedido club factory
24/11/2018 | 01:03
Pin [protected]­
últimos dígitos tarjeta de crédito 0936
Valor original en mxn $ 712.77
Valor final en mxn $ 712.77
En ebanx no tenemos detalles sobre tu pedido, solo somos responsables por procesar tu pago. Si tienes dudas sobre el producto o servicio que acabas de comprar, comunícate directamente con club factory.

Then this one asking me for personal info in spanish

De: [protected]@clubfactory.com
Enviado: lunes, 26 de noviembre de 2018 08:35 p. M.
Para: chef. Fitoflores
Asunto: orden so69284148 está en espera - club factory

Estimado cliente,

Esta es liya de club factory. Gracias por su pedido so69284148 con club factory. Lamentamos que su pedido tenga que estar pendiente ya que nuestro banco nos dijo que hay un pequeño riesgo en su pago. Necesitamos su ayuda con información de pago adicional para continuar procesando su pedido.

Si la tarjeta utilizada para el pago le pertenece, envíenos la foto de la tarjeta con name y los últimos cuatro números en ella. Puede cubrir la otra información con los dedos.

Si no es el titular de la tarjeta, envíe el mensaje screenshot de recordatorio de pago o la captura de pantalla del extracto bancario que contiene el monto deducido de club factory.

Es solo por su seguridad de pago. Espero que puedan entender amablemente.

Importante recordatorio: envíe la información solicitada anteriormente o nuestro centro de soporte en la aplicación dentro de los 7 días, de lo contrario, cancelaremos su pedido y emitiremos el reembolso completo a su tarjeta de pago de acuerdo con nuestra política.

Esperamos su primera respuesta.

Los mejores deseos,

Club factory team

Even a email from ebanx saying about the refound that i didnt ask but there is still no money back in my sccount


Su reembolso de $ 71.50 de club factory fue realizado con éxito!
Ef
Ebanx/club factory
Mar 27/11/2018 01:13 p. M.
Bandeja de entrada
Para:
Rodolfo e flores nava (Chef. [protected]@hotmail.com);

Hola rodolfo, ya realizamos tu reembolso club factory de $ 71.50.
El valor de tu reembolso puede diferir al valor que pagaste por tu compra. Ebanx hace la devolución del mismo valor, originalmente pagado en dólares. Cualquier diferencia para más o para menos se debe a la oscilación de la moneda.
El reflejo del reembolso concebido dependerá de la fecha de cierre de la factura de tu tarjeta de crédito. Si la operación fue realizada con una tarjeta de débito, el monto será devuelto como saldo y podrás verlo en tu estado de cuenta y/o extracto bancario.
La operación será realizada por el banco emisor de tu tarjeta, responsable por tu cuenta y facturación de la misma. ¿dudas? Comunícate con tu banco.

Reembolso realizado en tu cuenta bancaria
Código 181124150321077046100 del pedido club factory
27/11/2018 | 07:46
Pin 181124150321077046100
Tarjeta de crédito (últimos 4 dígitos) 0936
Valor en mxn $ 71.50

Con ebanx, puedes comprar en sitios web del mundo entero con medios de pago simples y seguros.

Paga sin miedo. En caso de que el sitio web no cumpla con sus responsabilidades, ebanx garantiza tu reembolso después de verificar el caso.

Ebanx.com

Ebanx/club factory

Re: su reembolso de $ 71.50 de club factory fue realizado con éxito!

De: ebanx/club factory
Enviado: martes, 27 de noviembre de 2018 01:13 p. M.
Para: rodolfo e flores nava
Asunto: su reembolso de $ 71.50 de club factory fue realizado con éxito!


Hola rodolfo, ya realizamos tu reembolso club factory de $ 71.50.
El valor de tu reembolso puede diferir al valor que pagaste por tu compra. Ebanx hace la devolución del mismo valor, originalmente pagado en dólares. Cualquier diferencia para más o para menos se debe a la oscilación de la moneda.
El reflejo del reembolso concebido dependerá de la fecha de cierre de la factura de tu tarjeta de crédito. Si la operación fue realizada con una tarjeta de débito, el monto será devuelto como saldo y podrás verlo en tu estado de cuenta y/o extracto bancario.
La operación será realizada por el banco emisor de tu tarjeta, responsable por tu cuenta y facturación de la misma. ¿dudas? Comunícate con tu banco.

Reembolso realizado en tu cuenta bancaria
Código 181124150321077046100 del pedido club factory
27/11/2018 | 07:46
Pin 181124150321077046100
Tarjeta de crédito (últimos 4 dígitos) 0936
Valor en mxn $ 71.50

Con ebanx, puedes comprar en sitios web del mundo entero con medios de pago simples y seguros.

Paga sin miedo. En caso de que el sitio web no cumpla con sus responsabilidades, ebanx garantiza tu reembolso después de verificar el caso.

Ebanx.com

And some other mails from clubfactory adking once again personal info


Orden so69284148 está en espera - club factory
P
[protected]@clubfactory.com
Jue 29/11/2018 03:03 a. M.
Bandeja de entrada
Para:
Chef. Fitoflores (Chef. [protected]@hotmail.com);
3 archivos adjuntos (209 kb) guardar todo en onedrive - personal
Estimado cliente,

Esta es liya de club factory. Gracias por su pedido so69284148 con club factory. Lamentamos que su pedido tenga que estar pendiente ya que nuestro banco nos dijo que hay un pequeño riesgo en su pago. Necesitamos su ayuda con información de pago adicional para continuar procesando su pedido.

Si la tarjeta utilizada para el pago le pertenece, envíenos la foto de la tarjeta con name y los últimos cuatro números en ella. Puede cubrir la otra información con los dedos.

Si no es el titular de la tarjeta, envíe el mensaje screenshot de recordatorio de pago o la captura de pantalla del extracto bancario que contiene el monto deducido de club factory.

Es solo por su seguridad de pago. Espero que puedan entender amablemente.

Importante recordatorio: envíe la información solicitada anteriormente （como en el adjunto） o nuestro centro de soporte en la aplicación dentro de los 7 días, de lo contrario, cancelaremos su pedido y emitiremos el reembolso completo a su tarjeta de pago de acuerdo con nuestra política.

Esperamos su primera respuesta.

Los mejores deseos,
Club factory team

[protected]@clubfactory.com

Re: orden so69284148 está en espera - club factory

De: [protected]@clubfactory.com
Enviado: jueves, 29 de noviembre de 2018 03:03 a. M.
Para: chef. Fitoflores
Asunto: orden so69284148 está en espera - club factory

Estimado cliente,

Esta es liya de club factory. Gracias por su pedido so69284148 con club factory. Lamentamos que su pedido tenga que estar pendiente ya que nuestro banco nos dijo que hay un pequeño riesgo en su pago. Necesitamos su ayuda con información de pago adicional para continuar procesando su pedido.

Si la tarjeta utilizada para el pago le pertenece, envíenos la foto de la tarjeta con name y los últimos cuatro números en ella. Puede cubrir la otra información con los dedos.

Si no es el titular de la tarjeta, envíe el mensaje screenshot de recordatorio de pago o la captura de pantalla del extracto bancario que contiene el monto deducido de club factory.

Es solo por su seguridad de pago. Espero que puedan entender amablemente.

Importante recordatorio: envíe la información solicitada anteriormente （como en el adjunto） o nuestro centro de soporte en la aplicación dentro de los 7 días, de lo contrario, cancelaremos su pedido y emitiremos el reembolso completo a su tarjeta de pago de acuerdo con nuestra política.

Esperamos su primera respuesta.

Los mejores deseos,
Club factory team

So tell me ehst do i do? This is the second time i tfy to buy something from clubfactory and is not possiblr, if you give me a emailadresse i xan repky yo you all this emails. Do tell md what happened?

It has been more than five and a half months since i returned 9 products. Till date i have not got my refund. I have been escalating the matter to the officials but each and every time i have to explain the whole issue. I have to get a refund of rs. 1854.71/-
I had sent the products via indian post. I have also got the information that the product was delivered to the concerned department. But till date they have not processed my refund.
I have been trying to contact these people through the number available in google which seems to be forever engaged
I need my refund or i will have to file a case against them

I made an order with order id so75334250 on 12 dec 2018. Now when i am trying to track the order it is showing as “ order owner error” and my account shows no orders. Attached below is my email confirmation and the order tracks i got initially whe i just made the payment. Now i cannot see any orders in my account. Please let me know where did my order disappeared after making the payment. Provide me the tracking details of my order asap. Please resolve at the earliest

Hi there, i cancelled an order after a paid transaction of amount ₹1038. 76.. They said the money is refunded but i haven't still got any money in my sbi account.

The transaction i made was from my sbi debit card.. They said that the money will get refunded to paytm. Are you kidding me? I don't have a paytm account : (

What's wrong with them? Are club factory really fraud.. Please refund my money asap.. And please send the money to my sbi account instead of sending it to paytm.. Paytm support is worst then club factory..

My order id: so75882429
Refund id: sor[protected]

My order number is so71723552.
I made order dec 1st. It contained an headset and a free gift. A free gift i recieved by inviting friends. The terms and contions at that time was cart value should be 200 to recive gift. I did the same. Also as it was my first order i got 40 rs off. I payed for the order and waited. On 11th they canceled my order saying item is out of stock, but in real the item was still available for order. When i mentioned that to indian customer care number they asked me to contact via chat support. And chat support was too bad. No proper reply. Still i waited and atlast they said to place an order again. And by now price of headset has goneup. Also now the free gift condition has changed to minimum cart value of 500. Also the first order 40rs of voucher has been used up. I have been asking about this many times in chat but the answer is same.

You guys cancelled my order
You guys told me to reorder
Now you are not giving the benifits i deserve??!!!

I purchase a product from club factory the product quality is so poor and people resolving customer complaints are so disgusting they try to make u fool and guys please dont purchase clothes from that app club factory kindly refund my money back and submit my complaint against ramesh kumar itz such a disgusting app and i purchased one more top as well the product was also very poor please intiate my refund asap

I had placed the order on 14th november 2018.. My order no is so75781579.
I'm not able to track my order anywhere, i placed my order as a guest. Even the customer care is not responding, i dont know why the hell have you open up the company if you cannot deliver what you promise. Pathetic service, pathetic support.

Let me know the status of order or refund the amount asap. Also if you guys cannot help customers, then please stop fooling people with your website and pathetic service.

I wanna return my product and no links or options m finding here help me to return the product and get my money back.. I have buyed product on prepaid bases, but it's not worthy and even a issues of size, details are -

Order number: so72141778
Shipping address: ashvini
Laxmi saree center k c road near kore nagar board
Chikodi
Karnataka
591201
India.
I have paid 1358.83 rs.
The invoice number is so72141778
Kindly looking forward for the help.
Thank you

Hello,
Few days back i order a jacket, order number: so72507830, of size m and it is a bit tight and the product quality is also not good.
I would like to return the product and would like my refund.
Orderd on: dec. 03 (09:49 pm)
It is not at all the same product which they displayed in the website.
Below i am attaching the image of ordered product and received product.
They are totally different.
Very bad service.

Order number :s[protected]... I received a faulty and a damaged product.. The customer service is too too bad.. I have made so many orders and this time it made me feel like the worst so ever.. No response for calls.. Bad experience!! Refund my money as soon as possible!! Such a worst experience you are losing your reputation day by day!! Try to resolve it asap!!

I gave two orders as guest order without signing in and now one of them is being cancelled and the money is not yet refunded. On the other hand the other order is already being shipped but i want to change my address as something was wrong in my address. And i am not being able to do it. There is no such option. There isn't even an option of cancelling it. Please help me.