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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

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Club Factory reviews & complaints page 217

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I have ordered cloth order no is s[protected]. Delivered on 29th june 2018. Same is returned on 2/07/2018 with pod notmr5188612. Same is returned and the reason is warehouse people refused to take the product. And the complaint is rmade with support team and they have promised to arrange courier person with thier own expenses. And till today no one came to collect the product and amount also not refunded.

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K

Komal Burma

from Hyderabad, Telangana

Jul 31, 2018

I m not comfortable with short dress so I decided to cancel my order and reorder my new product so I would be so help if I can order my new product with same date delivery.. I'm so sorry but I really love it the product but I want to order a new like pants T-shirt ND shoe bag

G

garcha pb 32 group

from Fazilka, Punjab

Jul 31, 2018

Hello sir i order a product but that is not showing into my order box and i m unable to track my order please sent me the product other wise give me my money back in to my account

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Address: Chennai, Tamil Nadu, 600061

Hi am jebastella... I placed an order on[protected] and the order number
So27988270... And the product came under worst condition so i placed a return request on[protected] and the return id son[protected] through ecom courier tracking id[protected]... Its delivered on 15th july 2018... Still there was no refund... And the chat team was really worst than the item which i bought still there was no move and not good response... Am chatting for the past one month for my refund... Please make a step for my problem... I have attached all my proof below... Kindly give a solution

+17 photos

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R

Rana Rinky

from Mohali, Punjab

Jul 31, 2018

I ordered 2 heels and one of them was sort and it was tight in my feet so i returned that and i didn't get my refund money yet
Please help
Returned Order ID - SON[protected]

H

Harlin Damanpreet Singh

from Delhi, Delhi

Jul 31, 2018

Dear Sir,

My order number SO32112872. which I ordered on 14 july 2018 and on 23July in the morning I got a message and a mail that my order got cancelled, but I haven't recieved my refund and they are saying that according to them, you have got the balance in your club factory wallet but I haven't got anything.

N

Nirmaan Puri

from Giddarbaha, Punjab

Jul 31, 2018

Your customer care no is not working if itss work your employes hold our line it cant be connect is this the way to treat a customer i want a geniun customer care no.

K

khush 123

from Delhi, Delhi

Jul 31, 2018

I purchase a bag nd made payment by paytm but when i got the bag i dont like it because the bag is very small in size nd i return it ...i return my bag to ecom express but still i dont get my refund

Z

zeboo

from Ambad, Maharashtra

Jul 31, 2018

I had orderd handbag bt its totally bad quality n cheap i m very angry on club factory mambrs they are not supporting us only giving [censored] chats n services its vey bad website i never ever buy any product from club factory its totally [censored] 😡

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 2, 2018

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to arrange the reverse pick up.

Regards,
Ecom Express Team

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Address: Chandigarh, Punjab, 160047

Website: Club factory

Order number:so29418246. I ordered a handbag, bracelet and a kid straw. Purse sent is of wrong color. I was supposed to gift both bracelet and purse to sister. But its of a useless color. I have been promised a return past 9th july but no action... U can check chat details on website... I am now tired either company may return money or i will go to cosumer court

+2 photos

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D

DrSrishti Mehrotra

from Lucknow, Uttar Pradesh

Jul 31, 2018

My order no. Is SO34793876 and have placed my order through guest order and unable to track it. If the tracking of same is not possible then such option shouldn't b kept to make room of the customer. Plz do tell regarding d refund nd return of such guest orders.

K

KalpanaSakamuri

from Hyderabad, Telangana

Jul 31, 2018

I have purchased handbag and it is completely different from the display picture. I have returned that. Still i didnit get my refund amount. My order # is[protected]

N

Nimmi Suresh

from Chennai, Tamil Nadu

Jul 31, 2018

I have ordered 3 ear rings 10 days before my order number SO32071374.Amount was debited.i am not get the materials.couldn't track my order.it shows no order. What is the status when i got.pls reply immediately

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Address: 500054

Website: Club factory

Hi this is rahamah, i purchase a product in club factory order id:so[protected]bdc31c0, delivery on[protected]. Address:48-183, ram reddy nagar, idpl, chintal, hyderabad pin code:500054, mobile no:[protected], quality is good but colour change, so please exchange the product, and iam a guest login emai i’d:[protected]@gmail.com, so please exchange immediately, thank q.

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Requested sir,
A same product has been ordered twice one is paid online which i am ready to accept. But another one is on cod when i got a confirmation call i had clearly mentioned her that i have ordered the product through online payment and i donot need the product through cod. The lady has confirmed the order. I have attached the online paid order receipt for your knowledge.
My cod order id is so35682257please cancel this order as soon as possible as i will not accept it.
Thanking you
Dishakedia.

+1 photos

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I ordered a jacket from Club Factory. But colour is worst and material is too bad. It's not worthy.
My order id is SO33281813. I ordered 4 items. All are in damaged Conditions. No items are in good condition and I want to return those product. Please let me the procedure how to return. I ordered as COD. Is there any customer care no. If so pls share.

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Tracking id[protected]. I have requested for the return pick up becuse the product quality was so poor. I have raised the request on 20 th july. And its still not been done. I have callec srveral times and tried to chat also. But customer service is damn pathetic. I want my return pickup.to he done asap and want refund. Never gonna shop with club factory.

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Address: 560045

Website: clubfactory.co.in

Order Number SO30437276. I had made a guest order in club factory. The product quality was too bad so i had given a return request by contacting the support team. But now its been more than 2 weeks since i gave the return request. Every time i ask them they say it will take 2 - 4 days for the delivery boy to pick up the product from my location. I'am very much disappointed at this.

Please do look in to it.

Asma Syed

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Unlike all the online shopping sites, club factory return procedure not simple and not easy to understand. How to return the product ??? . Usually all the online shopping sites will send one agent to collect the return product. If club factory also follow the same procedure then it will be customer friendly(more chance to purchase the products). If not there is no point to purchase from the club factory.

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Jul 30, 2018

Updated by krupavaram As ordered item unavailable, club factory mentioned message in the app like "sorry, 1 item is unavailable . please check the refund information in view refund history". That amount i found in "your balance " in the app. I withdraw that amount but i didn't receive to my bank account. Please take this as complaint.
and orderNumber : SO31333452. amount: USD12.51.

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Address: Kannur, Kerala, 670003

I have already reported some months before based on my refund matter... And the club factory team didn't took the action and the team are making us as fool... The team are doing fraudulent activity to the customers... You should take action for my refund... I have already reported several times for this issue... The team should take necessary solution for me...

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Y

yash kala

from Bhopal, Madhya Pradesh

Jul 31, 2018

Sir i have placed an order of short pants yesterday n today i m tracking my order so not getting any information about my order no message thorugh which courier it is coming n till when i recieved my order plzz help my order id is SO34959190 PLZZ HELP

not refunded - Comment #3170567 - Image #0

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Address: 411020

I ordered on 11 july 2018 and estimate delivery date is 28 july 2018, but still i didn't got my order, and i ping to club factory via app, but still not any reply from customer care, i searched contact no of customer care on google and tried to call but i am getting reply number is not reachable, i didn't found valid number on google or on there own website. I am really helpless right now.

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S

Saine Ghosal

from Bengaluru, Karnataka

Jul 31, 2018

Hi,

My return was picked up on 13th July and delivered to the seller on 22nd July but yet I haven't received my refund. I have dropped emails, chat with customer service and also called by none has helped me. Its just harassment, 6 days have passed since my return good has reached you guys

I want my refund as Asap

about delivery of my product - Comment #3170444 - Image #0

about delivery of my product - Comment #3170444 - Image #1

about delivery of my product - Comment #3170444 - Image #2

W

watry44

from Bhubaneshwar, Odisha

Jul 31, 2018

I cancelled my order on 16.7.18 through official website. My refund not been credited even after repeated request. Even in app balance no refund to withdraw, but the company repeatedly saying see app balance for refund and not accepted to refund directly into my bank account online.

about delivery of my product - Comment #3170592 - Image #0

about delivery of my product - Comment #3170592 - Image #1

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

Order number is so31901568. I have received only half the items in the order. On tracking it is showing as delivered. 04 items are missing from the packet. I was chatting on customer service support on app, they said they will guide towards correct channel, post which no response.

I have tried calling on the india customer service number, it keeps on asking to wait while the call is being transferred but nobody connects through.

I want either the 04 items to be delivered, or the money to be refunded.

I have attached the photos of the items not delivered. Also of the last response from the in app chat.

+6 photos

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M

Mamata Gelanee

from Ahmedabad, Gujarat

Jul 31, 2018

I returned order last month. They told me after receiving they will refund in 15 days. It's a month and I did not get any refund.

Please check attached screenshot.

partial order delivered - Comment #3170426 - Image #0

Y

Yukta Thailiani

from Dakor, Gujarat

Jul 31, 2018

I want to cancel my order number SO34274160

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Website: Club factory

I had made a guest order in club factory. My order no is so33777889 now i am not able to track my order. I have already paid the amount and i am unable to get informations about the the couriers service. So kindly help me track my order or what are the steps that i should take to track my order.
I have no idea of where my order is.

Pls help me out to track my order.

Thank you.

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R

Rashu Subburaman

from Bhopal, Madhya Pradesh

Jul 31, 2018

Sent damaged product.. And asking for return shipping fee even if it's their fault...Asking to read FAQ where it's really mentioned shipping fee not needed .. No proper customer care..Support people not seeing the earlier chats and making us to say the same thing again which is really irritating customers

watches - Comment #3170573 - Image #0

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Address: Thiruvananthapuram, Kerala, 695583

I have placed an order with 3 items. I have included an extra order from my bag by mistake. Could you please cancel order for item no:bag[protected]n. And deliver other two items in the order. I have already payed for all 3 products which is been placed as an order. Could u please provide me refund of bag[protected]n. If not possible to cancel 1 product from the order, then please cancel the entire order so36289654. I am extremely sorry for the...

+1 photos

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Hi i want to cancel my order so35456516. Please cancel my order immediately. I order by mistake so please cancel my order, cancel my payment thank you. Please please cancel cancel cancel my order my order my order my order immediately immediately thank you i ordered by mistake so please cancel my order immediately thank you sorry for cancel my order thank you

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Please cancel my product as soon as possible i have ordered by mistake, my product no is so36183394, next time i'll sure order different product, i like your company and its products but this perticular product i ordered by mistake, please kindly cancel it as soon as possible. I already have this product so i dont want to waste my money again buying same product, please its a request please cancel it.

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Jul 29, 2018

Updated by Tanmita Please kindly reply have you canceled it or not

Jul 29, 2018

Updated by Tanmita Refund my money to my account please

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

Website: clubfactory

I ordered a shirt from club factory website. But now i need to cancel my order number: so35505573. I ordered it by mistake. Pls, cancel it... I did online payment from my bank account. Can i get a refund? How many days will it take to cancel an order.. If i am getting a refund, how many days will it take to come? Please cancel it as soon as possible...

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Its been one month.. I have applied for refund still not get my refund.. When i contact customer care the are busy all the time when i messaged them they once said they have received my parcel n refund will me done 3-4 days now they said it was refunder on 14 april and i have applied for refund on 19 june... Look.. N some time they say we have refunded on your paytm wallet, even i dnt have paytm wallet. The worst app... I want my refund back

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Address: Chennai, Tamil Nadu, 600024

I purchased items in club factory. Order tracking no. [protected] it was not delivered in my hand nd i got a message that it was delivered on july 17th itself now the date is 28th july. And my second item i ordered was also not deleverd [protected].... It's two ankle bracelet and one two ear rings... Very bad and waste of my money please do look in to it or atleast return my money back immediately

+3 photos

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Address: Pathanamthitta, Kerala, 689645

Website: [email protected]

I received your watch today order no AWB[protected]. but its damaged, i try to contact your customer care ( cell no +[protected]), they need all my debit card no details. i m, not able to give my details. why this peoples asking this type of details. if any money loss will happen, who will be responsible. how can i inform the company.

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