Club Factory Complaints & Reviews

I have ordered cloth order no is s[protected]. Delivered on 29th june 2018. Same is returned on 2/07/2018 with pod notmr5188612. Same is returned and the reason is warehouse people refused to take the product. And the complaint is rmade with support team and they have promised to arrange courier person with thier own expenses. And till today no one came to collect the product and amount also not refunded....

Hi am jebastella... I placed an order on[protected] and the order number
So27988270... And the product came under worst condition so i placed a return request on[protected] and the return id son[protected] through ecom courier tracking id[protected]... Its delivered on 15th july 2018... Still there was no refund... And the chat team was really worst than the item which i bought still there was no move and not good response......

Order number:so29418246. I ordered a handbag, bracelet and a kid straw. Purse sent is of wrong color. I was supposed to gift both bracelet and purse to sister. But its of a useless color. I have been promised a return past 9th july but no action... U can check chat details on website... I am now tired either company may return money or i will go to cosumer court...

Hi this is rahamah, i purchase a product in club factory order id:so[protected]bdc31c0, delivery on[protected]. Address:48-183, ram reddy nagar, idpl, chintal, hyderabad pin code:500054, mobile no:[protected], quality is good but colour change, so please exchange the product, and iam a guest login emai i’d:[protected]@gmail.com, so please exchange immediately, thank q....

Requested sir,
A same product has been ordered twice one is paid online which i am ready to accept. But another one is on cod when i got a confirmation call i had clearly mentioned her that i have ordered the product through online payment and i donot need the product through cod. The lady has confirmed the order. I have attached the online paid order receipt for your knowledge.
My cod order id is so35682257please cancel this...

I ordered a jacket from Club Factory. But colour is worst and material is too bad. It's not worthy.
My order id is SO33281813. I ordered 4 items. All are in damaged Conditions. No items are in good condition and I want to return those product. Please let me the procedure how to return. I ordered as COD. Is there any customer care no. If so pls share....

Tracking id[protected]. I have requested for the return pick up becuse the product quality was so poor. I have raised the request on 20 th july. And its still not been done. I have callec srveral times and tried to chat also. But customer service is damn pathetic. I want my return pickup.to he done asap and want refund. Never gonna shop with club factory....

Order Number SO30437276. I had made a guest order in club factory. The product quality was too bad so i had given a return request by contacting the support team. But now its been more than 2 weeks since i gave the return request. Every time i ask them they say it will take 2 - 4 days for the delivery boy to pick up the product from my location. I'am very much disappointed at this.

Please do look in to it.

Asma...

Unlike all the online shopping sites, club factory return procedure not simple and not easy to understand. How to return the product ??? . Usually all the online shopping sites will send one agent to collect the return product. If club factory also follow the same procedure then it will be customer friendly(more chance to purchase the products). If not there is no point to purchase from the club factory....

I have already reported some months before based on my refund matter... And the club factory team didn't took the action and the team are making us as fool... The team are doing fraudulent activity to the customers... You should take action for my refund... I have already reported several times for this issue... The team should take necessary solution for me......

I ordered on 11 july 2018 and estimate delivery date is 28 july 2018, but still i didn't got my order, and i ping to club factory via app, but still not any reply from customer care, i searched contact no of customer care on google and tried to call but i am getting reply number is not reachable, i didn't found valid number on google or on there own website. I am really helpless right now....

Order number is so31901568. I have received only half the items in the order. On tracking it is showing as delivered. 04 items are missing from the packet. I was chatting on customer service support on app, they said they will guide towards correct channel, post which no response.

I have tried calling on the india customer service number, it keeps on asking to wait while the call is being transferred but nobody connects through....

I had made a guest order in club factory. My order no is so33777889 now i am not able to track my order. I have already paid the amount and i am unable to get informations about the the couriers service. So kindly help me track my order or what are the steps that i should take to track my order.
I have no idea of where my order is.

Pls help me out to track my order.

Thank you....

I have placed an order with 3 items. I have included an extra order from my bag by mistake. Could you please cancel order for item no:bag[protected]n. And deliver other two items in the order. I have already payed for all 3 products which is been placed as an order. Could u please provide me refund of bag[protected]n. If not possible to cancel 1 product from the order, then please cancel the entire order so36289654. I am extremely sorry for the...

Hi i want to cancel my order so35456516. Please cancel my order immediately. I order by mistake so please cancel my order, cancel my payment thank you. Please please cancel cancel cancel my order my order my order my order immediately immediately thank you i ordered by mistake so please cancel my order immediately thank you sorry for cancel my order thank you...

Please cancel my product as soon as possible i have ordered by mistake, my product no is so36183394, next time i'll sure order different product, i like your company and its products but this perticular product i ordered by mistake, please kindly cancel it as soon as possible. I already have this product so i dont want to waste my money again buying same product, please its a request please cancel it....

I ordered a shirt from club factory website. But now i need to cancel my order number: so35505573. I ordered it by mistake. Pls, cancel it... I did online payment from my bank account. Can i get a refund? How many days will it take to cancel an order.. If i am getting a refund, how many days will it take to come? Please cancel it as soon as possible......

Its been one month.. I have applied for refund still not get my refund.. When i contact customer care the are busy all the time when i messaged them they once said they have received my parcel n refund will me done 3-4 days now they said it was refunder on 14 april and i have applied for refund on 19 june... Look.. N some time they say we have refunded on your paytm wallet, even i dnt have paytm wallet. The worst app... I want my refund back...

I purchased items in club factory. Order tracking no. [protected] it was not delivered in my hand nd i got a message that it was delivered on july 17th itself now the date is 28th july. And my second item i ordered was also not deleverd [protected].... It's two ankle bracelet and one two ear rings... Very bad and waste of my money please do look in to it or atleast return my money back immediately...

I received your watch today order no AWB[protected]. but its damaged, i try to contact your customer care ( cell no +[protected]), they need all my debit card no details. i m, not able to give my details. why this peoples asking this type of details. if any money loss will happen, who will be responsible. how can i inform the company....