Club Factory Complaints & Reviews

Hi team,

I have done a purchase of 3467/- in the month of june with order number so23708768 and i had to return few items because of the quality issues, and i had raised a return request on the same day which would be 12th june 2018. And the delivery guy arrived to my house on the same weekend 16th june for pickup from ecom delivery with tracking number:[protected] and carrier’s phone no:[protected].

I have been following up with the team since a month and have been receiving very lame response from them. I don’t find even a single person who is least bothered to address my issue and this kept going on for days with delays. Some say that refund has been initiated and some say they will look into it. At the end, all they did was ignore my complaint multiple times.

I just spoke to an execute this afternoon after trying to contact the team for a week, and they gave me this id stating that my issue can be escalated here, which i hope is true, hence my effort in writing you a detailed mail. I’m quite surprised to say that the customer call service is very poor.

I always loved cf app and been referring it to all my friends but this experience with the team has left me thoroughly disappointed and i would not suggest this app to any in future. As much as i want to address the pros with this app, this recent experience has left me baffled and shocked. I can finally say that the quality of service from cf is below average and not very genuine.

With this mail, i hope that your team would address my issue on high priority and make sure that i would be receiving my refund amount of (1761-94=) 1666 after pick up deduction.

Also attached the chats and required screenshots needed for the query with this mail. Your involvement will be appreciated else i will be forced to take drastic measures. Thanks!!

Ps: chats attachments are shared through mail.

Regards,
Prathyusha

I have ordered 2 top products of order number so30187866. Approximate delivery date was 24 july 2018. But it delivered on 21 july. But those shirt's size is not fit for me. I tried to return items. But no return option in website for my order. I am using through club factory website through google. Then how can i return this order. Please give suggestion.

I have ordered watch on 25jun-18 and got the same on 1st jul-18 and on the same day i have lodged a complaint that the size of the watch is too large so i need the refund back and on the next day reverse pickup has been arranged and delivered the same to your club factory warehouse as on 9th jul-18 (Awb no[protected] & order no-so28361282 and from 9th of july till today i-e 26th jul-18 no body has initiated my refund in account. They keep on saying same repetitive statements that dont worry we have escalated this matter to finance department and you will get the refund shortly.
Not expecting this from such a huge respected firm.

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so31878720, plz try to understand my problem, i really liked ur product, but now i want to cancel it, i love ur product, i have purchased from clubfactory before as well, next time i will sure to purchase properly,, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order. Please please..

Sir, i have order 42 size shoe and recieved a wrong size (43) for the order no: so 28800947, which i made on clubfactory on 13th july 2018. I applied for the return and refund on 13th july 2018 itself ie on the day which i recieved the product. Till now the seller failed to take back and refund for the wrong size shoe sent by him. They were not even responding properly to the issue. The return order id is son[protected]. After several conversation, on 20th july 2018 they intimated me that they will arrange for the return pickups in 3 to 4 days and still no one came for the pickups. The proof is attached with this complaint.

Hi team,

I am chasing with club factory team since one month for my refund of inr 491. It is not about money amount but about there service providing to customer.
I have already returned them their material one month back but still they are saying only one thing that your refund is under process and you will get back in 7-8 days. I have attached all the chats with them for your reference.

For this kind of person i suggest to take some strict action so that they cannot eat money with interest of any another consumers.

I need your support to get back my refund amount and take some strict action against them.

Regards... Bipin
M: [protected]

Please help me. I ordered 3 dresses on 14th june and received on 25th june because of bad quality returned the items on 26th june and was received by delhi return center on 27th june. The refund amount was refunded in my club factory balance on 21st july. I withdraw it to my paytm wallet, but i didn't receive any money in my paytm wallet. Refund id is sor[protected]. Order number is so26549592. Please help as soon as possible. Please. My refunded amount was 9.81usd (Rs. 633.31)...

I had made a guest order in club factory. My order no is so32354512.. Now i am not able to track my order.

It's been 1 week since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.

Thank you.

Dear sir ; madam : i writing to let you know since 13 of july i bought in item that reference number was S[protected] and receipt number : [protected] and item " 201807131004318377932 unit price £ 9.50 since that i m not yet received my item i wanna know what happening and i want to hear your answer soon at possible thanks for your co oo operation

I ordered a jacket and it was delievered afyer 19 days to my address with size very small.So I returned it through Indian post (as they dont have pick up services in my area shown by the app Pincode-411057, Pune). The package was sent back from the address (New Delhi) saying the address has been moved.
I got the customer care number from google ([protected]). I explained the guy what happened and he said he is the manager of club factory in India.He said my amount will be reverted right now but for that he asked my card details like 16 digit card number, date, and CVV which I dint provide for the obvious reason.I asked these details are not necessary for bank transfer to which he argued back saying the amount can be reversed only by verifying the details of the card from which the payment was done.I reported the no on RBIs fraud complain lt website "donotcall.gov".
Still now I am waiting for my refund as their app keeps saying it will take 5 business days to process the request once the order will reach out to us.
I want to raise a complaint against clubfactory and want my refund back.

Dear club factory,
This letter is to formally inform you that i am cancelling order number - so34067050. I placed the order on july 21, 2018. Enclosed is a copy of the invoice.

Thank you for your attention to this matter. I expect written confirmation of this cancellation from you and to see a full refund within 10 working days. If you have any questions, i can be reached at [protected]@gmail.com

Order no.- so34067050

Please cancel my order, I was order first time when payment declined so I reordered it. Now the club factory accept payment and same order placed twice l. So I want to cancel order

Kindly cancel my order SO34831848
Dated 24/07/2018

Kindly notify me on

[protected]@gmail.com

Regards,
Shraddha

I want to cancel my order because I am not in need to it . I want to cancel my membership order. I joined membership before but after 2-3 days it have been accepted . So I already paid for my orders through online only. So this is my order details, ORDER NUMBER:SO33932578
Paid date:[protected]
At 02:46:32
By paytm
Please cancel this order.

I have been asking for my refund since a month. They sent me the wrong size and i sent the product back to them. No response yet. I had ordered 2 shirts worth 1700 inr. They keep saying on support chat wait for 5 days but they don't give the refund. Day before they don't me due to certain reasons they aren't giving back refund to anyone. Not acceptable i sent their product back to them

My order number is so33232677. My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service.

Hi,

I withdrew my balance from cf account to my bank account. But have not received the money back to my bank. Please give me back my money. I dont want to buy anything from your ridiculous website.

Its almost a month since i am chatting with some # sitting in the customer care center, but to no use. They dont even have phone numbers to talk. Every time different executive replies without any knowledge of the background. Its really frustrating.

Regards,
Parag n hande

I have ordered a dress of total cost 515₹ including 95₹ shiping charge.. Thae cloth was really a worth quality like 30₹ and not same as i saw in photo.. Color was also other. So i request to refund by chat with damn support service.. They told me that return price is deducted from your refund ammount... After 1 mnth of return the product... I did not get any refund from factory club they only chatting with us.. I just want to ask a que.. I[censored] will provide a poor qaulity of product why should we not returned u... And if i return ur poor product then why did u deduct the return charge...???

I am harassed by club factory please help me... I need my whole money back... And i promise never purchase anything from that app.

Hi,
I have wrote to you approximately 2 weeks ago and still have had no response.
[protected]@hotmail.co. Uk
Tel:[protected].
The company sent me a size 6 and not a 7, as ordered. I asked for a new pair to be sent out and a returns label. They have only offered me $2 and not to return.
I do a lot of online shopping and have never had this problem! I have sent photos and everything and i just want a full refund. All communications were done on my phone app.
Order number so26044502, placed june 10th, shipped 13th june.
Please reply
Teresa

From last 1 months i am trying to return my product (My order number is so[protected] and today i got a new address where i should send the parcel.

This is one of the worst shopping sites i have experiences where from last 1 month i am struggling to get the correct address from them.

I have already spent 180/- to send once and now you are expecting me to send at another address.

Please revert immediately on [protected]@gmail.com

The order so24050406 was returned and delivered to the warehouse of club factory. The refund is not received for more than 30 days now. Online support or helpline number keep on mentioning that the matter us escalated or transfered to their finance team. Their support has been pathetic. To disappoint further they even are not here to reimburse the courier amount as they do not have pick up facility in hyderabad. Such a shame on the team and company for they can't even address a small concern. How can they even expect to succeed in indian market...

Order no so24050406
Issue didnt like the quality of product
Customer's name pragya gupta
Customer's phone [protected]
Address plot no 546, suryas pride, madhapur, hyderabad, telangana, 500081
Shipping city hyderabad
State telangana
Pin code 500081
Package amount (Rupees) 950
Returned item quantity 1
Item number of the item to be returned cbo[protected]n

[protected]