Club Factory Complaints & Reviews

In order some item on 6th september and expected delivery date is 24. But today is 26 & i never get my order.. My order no is so3781397 & my tracking no is[protected]. Pls do something & delivery my order as soon as possible. I think this website is something wrong.. It should b baned. I m very much disappointed. I hope my issue will be solved as soon as possible.....

I did place an order on club factory my expected date of delivery was 22nd september however, the order not delivered yet. I am trying to reach to customer care of gati and club factory unable to connect. When i am tracking my order with the help of tracking id. It shows held in custom due to edi not clear yet. I think this is a fake application i am not going to order anything from club factory again...

My order id is so1874781, i had order on 9th september and today its 26th september. Estimate delivery date mentioned was 20th september.
Now when i chack for the ststus in the app is shows error saying "product at customs duty at delhi"
"gati courier" who were supposed to deliver my product are also not taking action. They are saying once the product clears the customs duty at delhi, then it it will come to them.
Who...

I had ordered 3 items on club factory.
1- the package delivered really late.
2- 2 of the 3 items that i purchased do not match the picture on the app. So it's a case of fraud.
3- on wanting to return the products there are suddenly new rules that we have to ship the products ourselves which wasn't mentioned anywhere at the time of purchase.
4- i wrote a complaint email, unanswered yet and have trying calling...

I have placed an order containing two products on 5 th of september and club factory said that the expected delivery would be on 22nd of september. But i have not yet received my product. There is no proper information given on the site regarding the e mail id and customer care number neither they keep updating us about our product. My tracking number is[protected], order number is so3775930 and gati hotline number is [protected], please do...

I order a package on club factory on september month, they didn't get any proper information about my package and they are always saying that they will forcing the gati, and saying that due to customs due it was delayed, when give a call to gati customer care and they are saying they didn't send the package even to india, please take it as a complaing and my gati tracking number is :[protected]...

Hellow such a bad service i have ever seen no customer support no proper information to customers dont no how u people are working, i placed an ordered on 12 sep still there no confirmatiom on delivery and my order no is so4068570 hope i will get revert asap kindly share me my tracing order no and the courier details and courier company name thank u....

I have ordered products from club factory app and i have ordered on 04sep17 til now i didnt get any update abt my courrier details and while calling to gati they afe asking abt the tracking number wen i have given the tracking number they are telling tht it is an invalid numbers kindly do the needfull or refund my money seriously this club factory is a worst site i have ever seen there is no customer number and also no customer support......

I have ordered products from club factory app and i have ordered on 12sep17 til now i didnt get any update abt my courrier details and while calling to gati they afe asking abt the tracking number wen i have given the tracking number they are telling tht it is an invalid numbers kindly do the needfull or refund my money seriously this club factory is a worst site i have ever seen there is no customer number and also no customer support...

I have ordered 5 items froms from club factory mobile app. I had paid through paytm. The order was confirmed and the order no. Is so3715647. It shows estimated delivary date is 23rd sep 2017. When i contacted gati customer care they are asking for tracking no. Which i haven't recieved yet. I haven't recieved confirmation mail also. How do i get my money back. Plz help me....

I had ordered accesories about a week ago. No relevant tracking information has been shared yet. The customer support section in the app is largely malfunctional. Shipping details provided by you is also invalid.

When i happened to contact dtdc, they wrote back saying shipping details are invalid. How long do i have to wait to garner a fruitful information. There's no customer support number even, to help us voice our complaints....

I have placed an order through club factory about 1.5 months ago which includes set of accessories and a top. I have received only the set of accessories that i ordered and yet to get the top. The worst part is there is no proper customer care number to contact and get the appropriate details. My order no is so1816354, waiting for a proper tracking response and if it cannot be delivered please do refund the money....

I received the products within time. Some of the items are fine but the quality of some products is too low. Return option is there in the app, but i am unable to claim return. It was said to contact customer care, if we are unable to initiate the return option, but after contacting the customer care service proper response is not received. They replied within 24 hours but the reply was not relevant. I want to return the product and get the...

What happened to tracking number[protected]. Neither gati nor you are updating. I was to receive my product on 19th Sept. Waiting reply from you and gati. Kindly refund me the money. Ridiculous service. Have been sending email to club factory regarding delivery but no response. Gati customer service in Hyderabad is zero. They just keep giving numbers to contact when they themselves can find out about shipping. They don't want to answer. We...

The products which i ordered was not described as it's shown in ordered list so i claimed it i got a message that your refund is approved but the dd dispatch date is tooooo long listen i have to leave the city in some circumstances but i am waiting for this i don't know why the he'll you people aren't responding contact me or give me mis cal i'll contact you. Everybody please see the reviews before ordering something this is the images before...

This is the second day i am messaging again n again that i have to return a product... Ur. Return day limit is 9 days... U people r not responding, not doing anything.. Even after knowing that my order is not showing in tracking order... Or.. Order..
I[censored] people dont respect the time limits... Than why give time limits to us???
Pls tell us is there any phone no. We can talk or contact???... I had posted so many msgs... But...

I won a free item and added in cart but when i was doing the payment, it got failed and when i did the payment again it was not added to the cart and is in unpaid category.
My amount also got deducted twice.

This is really not acceptable ans like cheating your customer.

I want my refund as well as free item because that is for limited period only....

My name is milan kumar. I have placed an order on club-factory mobile app, order number is so3574641 on 2 september 2017 and today is 20/09/2017, till date i haven't received my order or no updates about the same. Now i want my money return back, i want cancel this order and refund of rs. 3200. Their app is so user unfriendly unable process my cancel.. They don't have a active customer support....

My order number no. So3555880 i have ordere on 4th of stemper and i got a mail saying it will be delivered on 19th os september but its still not delivered.

Tracking number is saying invalid and they are asking for docade number which i didnt get any message about it.

Its worth nearly 4000 rs. We are also paying money so i would expect sincere delivery.
Pls check or else refund all my money back.
br...

Due to internet problem i had uninstall the club factory app and install it again i cant see my old cart items but i need my cart items and i had 30 likes for one product which i keep in cart it was also gone and my [clubfactory] your order no. So3640039 has been shipped by gati. Your tracking number is eq[protected]in. Here: http://track.aftership.com/india-post/EQ[protected] is delay it is not arrived till now. So please slove my problems and...