Club Factory Complaints & Reviews

Address: Karnal, Haryana, 132001

Website: Club factory.com

In order some item on 6th september and expected delivery date is 24. But today is 26 & i never get my order.. My order no is so3781397 & my tracking no is[protected]. Pls do something & delivery my order as soon as possible. I think this website is something wrong.. It should b baned. I m very much disappointed. I hope my issue will be solved as soon as possible..

View replies

L

Latha Karthik

from Nattam, Tamil Nadu

Sep 27, 2017

I have ordered my thing around sep 7th. Still I don't have any updates about that. My tracking number is[protected]. Order is SO3912984. It is saying shipped for about 10 days. Consider this complaint. This is my first time shopping in club factory. Don't make this as a bad experience for me. Do consider it. Ship my things faster.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I did place an order on club factory my expected date of delivery was 22nd september however, the order not delivered yet. I am trying to reach to customer care of gati and club factory unable to connect. When i am tracking my order with the help of tracking id. It shows held in custom due to edi not clear yet. I think this is a fake application i am not going to order anything from club factory again

View replies

M

Mounika Puppala

from Chirala, Andhra Pradesh

Sep 27, 2017

Sir I have ordered a product from clubfactory initially I have placed order transaction has completed money reduced from my account but order has not placed again I have ordered the same piece then it placed perfectly again money has reduced so kindly please see my 1st transaction and credit my money back

Reply

Böbby Dhànjàl's reply, Oct 15, 2017

hii

P

prbha

from Delhi, Delhi

Sep 27, 2017

Kindly give confirmation of my order i just placed a order my number is [protected], my order is jwellery .. total rs of 499/-, this amount is deducted from my rupay card. just now.

Reply

K

Kalpana Choudhary Davkore

from Trimbak, Maharashtra

Sep 27, 2017

I had a very bad experience with club factory and gati...I received 1 bulk parcel in which 1 ear ring was missing...and in second order one item was sold the they don't give me refund for the same also the tracking number is incorrect and orders are not delivered in set period of time...

Reply

J

Jaidev Vishwakarma

from Gwalior, Madhya Pradesh

Sep 27, 2017

Sir I was paid money of 128.55 Rs twice but payment is not successful and momey is deducted to my account
Please refund my money

Jaidev.[protected]@gmail.com

And its my club factory account
[protected]@gmail.com

Reply

P

Pramod Shrma

from Indore, Madhya Pradesh

Sep 27, 2017

Sir i have no give my order plzz mujhe mera persal aap dila de ya paise return kar de. Sir plZ aap mera order no. S03892546 hai jo v abhi tak mujhe nahi milaa hai

Reply

S

Sunaina Rai

from Patiala, Punjab

Aug 3, 2019

I placed the order at club factory on 10th of july nd it's still stuck at customs from 23rd of july. And every time I connect with CF's customer care chat box I get the same msg that we r sorry to convey u that ur parcel is at customs nd taking a little long... nonsense people.. refund my money I am really not interested to listen the same useless words from you.

Reply

Helpful

1 other people found this review helpful

1 found this helpful

6 Comments

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411045

My order id is so1874781, i had order on 9th september and today its 26th september. Estimate delivery date mentioned was 20th september.
Now when i chack for the ststus in the app is shows error saying "product at customs duty at delhi"
"gati courier" who were supposed to deliver my product are also not taking action. They are saying once the product clears the customs duty at delhi, then it it will come to them.
Who can help in this case??

View replies

S

Surbhi Singh Rajput

from Ahmadpur, West Bengal

Sep 27, 2017

I placed my order (Order No. SO3589571). My tracking number is[protected].
it was stated to be delivered on 20 september but has not reached anywhere near. I am extremely upset with the service and want my product soon and sooner.

Reply

S

Sanchi Kalra

from Noida, Uttar Pradesh

Sep 28, 2017

I have done online transaction from club factory app and the item of order no SO3665718 has not been delivered to my address . I would like to inform you that an amount of order has already deducted.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 400062

Website: Club factory

I had ordered 3 items on club factory.
1- the package delivered really late.
2- 2 of the 3 items that i purchased do not match the picture on the app. So it's a case of fraud.
3- on wanting to return the products there are suddenly new rules that we have to ship the products ourselves which wasn't mentioned anywhere at the time of purchase.
4- i wrote a complaint email, unanswered yet and have trying calling on the customer care number but nobody to pick my call.
If there is anyone reading my complaint from club factory please take this as my last polite request. Please take your fraud products back from the delivery place and give me my money back.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have placed an order containing two products on 5 th of september and club factory said that the expected delivery would be on 22nd of september. But i have not yet received my product. There is no proper information given on the site regarding the e mail id and customer care number neither they keep updating us about our product. My tracking number is[protected], order number is so3775930 and gati hotline number is [protected], please do the needful. Please do the delivery at the earliest. This online shopping site should be blacklisted.

View replies

A

Abhilasha Burman Sharma

from New Delhi, Delhi

Sep 26, 2017

I did not get d free product even after getting 5 likes

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500004

Website: CLUB FACTORY

I order a package on club factory on september month, they didn't get any proper information about my package and they are always saying that they will forcing the gati, and saying that due to customs due it was delayed, when give a call to gati customer care and they are saying they didn't send the package even to india, please take it as a complaing and my gati tracking number is :[protected]

Oct 21, 2017

Complaint marked as Resolved

it was delivered now no issues

View replies

K

Khuaish Marria

from Chandigarh, Chandigarh

Sep 26, 2017

My above order no I have not received till date. Plz tell me how and when I received my order.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

Hellow such a bad service i have ever seen no customer support no proper information to customers dont no how u people are working, i placed an ordered on 12 sep still there no confirmatiom on delivery and my order no is so4068570 hope i will get revert asap kindly share me my tracing order no and the courier details and courier company name thank u.

Sep 24, 2017

aamir bhati's response Worst online shopping app...

View replies

aamir bhati

Sep 25, 2017

I dont received my order i dont know where is my order now

this app is given dete expected 24 spt... bt i dont received my order..

Reply

B

Bhavya Bm

from Bengaluru, Karnataka

Sep 25, 2017

Hi this bhavya,

Kindly let me know the status of my order
Whose order number is S03657298.

Regards
Bhavya
[protected]

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I have ordered products from club factory app and i have ordered on 04sep17 til now i didnt get any update abt my courrier details and while calling to gati they afe asking abt the tracking number wen i have given the tracking number they are telling tht it is an invalid numbers kindly do the needfull or refund my money seriously this club factory is a worst site i have ever seen there is no customer number and also no customer support... Order no.:- so3688174

View replies

R

Revathi Ramesh

from Chennai, Tamil Nadu

Sep 25, 2017

Hi I have placed an order for 4 shirts and all of them are not fitting me so i would like to return the products. I am tracking the return status and none of them have come to pick it up.. Please do the needful.
Order no: SO3362465

Reply

G

Gayatri Tarane

from Mannarakkat, Kerala

Sep 25, 2017

I have ordered few cloths from club factory on 31st 2017.they have given expected delivery date 17th Sept. I have not got any update..customer care number also not working. I have paid for.my consignment. Please help me to get my money back. My order number is SO3481345. Its really reduculas to get back to them.there is no medium to communicate.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 562157

I have ordered products from club factory app and i have ordered on 12sep17 til now i didnt get any update abt my courrier details and while calling to gati they afe asking abt the tracking number wen i have given the tracking number they are telling tht it is an invalid numbers kindly do the needfull or refund my money seriously this club factory is a worst site i have ever seen there is no customer number and also no customer support

Sep 20, 2017

tamanna 193's response Give me a any details about my order and fast delivery my home..

View replies

T

tamanna 193

from Kanth, Uttar Pradesh

Sep 25, 2017

My online payment is successful but my order is not delivered..

Reply

A

Amee Gohil

from Ahmedabad, Gujarat

Sep 26, 2017

I ordered around 12 products from Club Factory on 10th Sept, 2017 and the delivery was to be expected on 20th Sept, 2017. It's 26th Sept and i haven't received my products yet. The team is quite irresponsible. GATI, the courier service dept. doesn't give proper status about the products. No proper management courier system. And the server of GATI is always down or busy. Nobody is ready to take responsibility. Who is responsible for this irregularity and bad service then..?? I am not going to buy anything from Club Factory next time for sure and won't even recommend anyone. Very Bad Experience.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I have ordered 5 items froms from club factory mobile app. I had paid through paytm. The order was confirmed and the order no. Is so3715647. It shows estimated delivary date is 23rd sep 2017. When i contacted gati customer care they are asking for tracking no. Which i haven't recieved yet. I haven't recieved confirmation mail also. How do i get my money back. Plz help me....

Helpful

Found this helpful?

7 Comments

I had ordered accesories about a week ago. No relevant tracking information has been shared yet. The customer support section in the app is largely malfunctional. Shipping details provided by you is also invalid.

When i happened to contact dtdc, they wrote back saying shipping details are invalid. How long do i have to wait to garner a fruitful information. There's no customer support number even, to help us voice our complaints.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600006

Website: www.fromfactory.club

I have placed an order through club factory about 1.5 months ago which includes set of accessories and a top. I have received only the set of accessories that i ordered and yet to get the top. The worst part is there is no proper customer care number to contact and get the appropriate details. My order no is so1816354, waiting for a proper tracking response and if it cannot be delivered please do refund the money.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I received the products within time. Some of the items are fine but the quality of some products is too low. Return option is there in the app, but i am unable to claim return. It was said to contact customer care, if we are unable to initiate the return option, but after contacting the customer care service proper response is not received. They replied within 24 hours but the reply was not relevant. I want to return the product and get the refund. My order no is so3370119 and the same was ordered on 27th august, 2017. The payment of the products is already made through paytm. Kindly revert in my gmail for further communication - [protected]@gmail.com

View replies

H

Hyder2626

Jul 8, 2020

I ordered a product a 20 days ago. But still it didn't reach. And now the application is banned and the orders and open page is not available. I paid already for that product by netbanking. What shall i do for my return of cash? Please reply.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500019

What happened to tracking number[protected]. Neither gati nor you are updating. I was to receive my product on 19th Sept. Waiting reply from you and gati. Kindly refund me the money. Ridiculous service. Have been sending email to club factory regarding delivery but no response. Gati customer service in Hyderabad is zero. They just keep giving numbers to contact when they themselves can find out about shipping. They don't want to answer. We pay and wait for products. Horrible service. Amazon is far better than you.

Sep 16, 2017

Nihal Kumar Singh's response I have done online transaction on 07/09/2017 from Club factory app and the item of Order No- SO3851349 has not delivered in my address . I would like to inform you that an amount of order is already deducted from my account. I tried calling all the customer care which i could not connect.

so, consider my problem & update the latest status...

View replies

P

Palak Akash Mehndiratta

from Basi, Punjab

Sep 22, 2017

Kindly provide your customer care number... I am.having an issue regarding money deducted ... So please let me.know the customer care number of india
Thanks

Reply

N

Nihal Kumar Singh

from Mohali, Punjab

Sep 22, 2017

I have done online transaction on 08/09/2017 from Club factory app and the item of Order No- SO3851349 has not delivered in my address . I would like to inform you that an amount of order is already deducted from my account. I tried calling all the customer care which i could not connect.

so, consider my problem & update the latest status...

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500087

Website: Club factory

The products which i ordered was not described as it's shown in ordered list so i claimed it i got a message that your refund is approved but the dd dispatch date is tooooo long listen i have to leave the city in some circumstances but i am waiting for this i don't know why the he'll you people aren't responding contact me or give me mis cal i'll contact you. Everybody please see the reviews before ordering something this is the images before and after ordering.

View replies

M

Maulik Bhimani

from Veraval, Gujarat

Sep 22, 2017

Display right size on packet, but in product has Lable another size, support is believed in packet. What i have to do??

Reply

B

Balaji Gs

from Hyderabad, Telangana

Sep 22, 2017

Here is my order number SO4016000.
I have booked 5 items in single order number on 11/09/2017 and i have cancelled all the items but i got the refunded only for 1 item. Please cancel all the remaining items and refund my total amount.

Regards,
Sathya

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

This is the second day i am messaging again n again that i have to return a product... Ur. Return day limit is 9 days... U people r not responding, not doing anything.. Even after knowing that my order is not showing in tracking order... Or.. Order..
I[censored] people dont respect the time limits... Than why give time limits to us???
Pls tell us is there any phone no. We can talk or contact???... I had posted so many msgs... But there is no body to listen my complains... Still no action is taken... I m really very much annoyed by all this.

Sep 20, 2017

Updated by Shilpibaradia Hi.. I get my order today. I want to return one of my order.
Leather simple casual handbag - bagooo112635n -$21.62
But as u know i earlier said also my order never came in "orders" or"in tracking my order". Than how i could i return now???
I do request to return my order the day i receive my order
So i hope u will co opeate nd will not pass 9 days only in conversation. I really want n wish to return one of my order as soon as possible but how can i??? Because my order is not showing any where in ur app.. So pleas help

Sep 20, 2017

Updated by Shilpibaradia Hi... As i said earlier my product is not showing any where in ur app.. So how can i follow the steps u mentioned above to return the product. Its very tiring nd time taking to msg u again nd again... I msg product no. Nd each n every detail same day which i want to return. I dont know how much time u people will take to show my order in ur app. Pls do fasr what u have to do..

Sep 20, 2017

Updated by Shilpibaradia I ordered three bags nd i want yo return one bag. The product which i want to return cann't be used. The quality of product is very low... The rate is high... I really cannot use that bag.
I had complaint every where inur app, website, customer cete... But no action is taken still.
How much time i have to wait... Its really disgusting we doing msgs over messages.. But there is no response.
Pls respond nd take action fast

Sep 22, 2017

Updated by Shilpibaradia Hi, today i contact to 'gati courior " service to take back the bag which i want to return back... U know what he replied to me that he did not get any email from the company (Club factory) than how can he collect the bag from me.
I m shocked really.. Inspite of so mush msgs.. Your company didnit sent e mail yet???
I m surprised with irresponsiblities u people showing nd really the way you people run the company is horrible.
Tell me clearly how much time i have to wait for the call from ur service man of raipur nd how much time u people will take to send e mail to your raipur office

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Club factory

I won a free item and added in cart but when i was doing the payment, it got failed and when i did the payment again it was not added to the cart and is in unpaid category.
My amount also got deducted twice.

This is really not acceptable ans like cheating your customer.

I want my refund as well as free item because that is for limited period only.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Godda, Jharkhand, 814134

My name is milan kumar. I have placed an order on club-factory mobile app, order number is so3574641 on 2 september 2017 and today is 20/09/2017, till date i haven't received my order or no updates about the same. Now i want my money return back, i want cancel this order and refund of rs. 3200. Their app is so user unfriendly unable process my cancel.. They don't have a active customer support.

View replies

S

sande56

from Delhi, Delhi

Sep 20, 2017

Hi Bro..I am also suffering with same issue.coinsidently, i had also ordered on same day but yet not received my order..do u have customers care number of them..??
Sandeep Rathi
[protected]

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 171012

My order number no. So3555880 i have ordere on 4th of stemper and i got a mail saying it will be delivered on 19th os september but its still not delivered.

Tracking number is saying invalid and they are asking for docade number which i didnt get any message about it.

Its worth nearly 4000 rs. We are also paying money so i would expect sincere delivery.
Pls check or else refund all my money back.

I[censored] all keep on continuing such kind of service time will come were u will lose all the customer...

Take it in consideration..

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500008

Due to internet problem i had uninstall the club factory app and install it again i cant see my old cart items but i need my cart items and i had 30 likes for one product which i keep in cart it was also gone and my [clubfactory] your order no. So3640039 has been shipped by gati. Your tracking number is eq[protected]in. Here: http://track.aftership.com/india-post/EQ[protected] is delay it is not arrived till now. So please slove my problems and i need my old account and cart items what i saved

Club Factory Complaints & Reviews

File a complaint to Club Factory

Club Factory reviews & complaints page 273

not received my order till...

Post your Comment

order not delivered yet held in custom

Post your Comment

products not yet delivered.

Post your Comment

no return service no customer support

Post your Comment

product has not yet delivered

Post your Comment

wrong commitment and don't give any proper information

Post your Comment

delivery of product

Post your Comment

not received product yet

Post your Comment

didn't receive products yet

Post your Comment

order tracking is not at all updating

no tracking details yet

Post your Comment

product not delivered after due date

Post your Comment

return of items - option not available

Post your Comment

product not received and not updated the tracking

Post your Comment

t-shirt & shirt

Post your Comment

neither respond nor action taken by club factory of my complain that app is not showing tracking orders

Post your Comment

free item not added in cart

Post your Comment

rs. 3200 order not received

Post your Comment

no order delivery

Post your Comment

missing cart items

Post your Comment

Related businesses