Claimed

Club Factory Complaints & Reviews

1.1
Updated: Mar 15, 2026
Complaints 5547
Resolved
1154
Unresolved
4393
Contacts

File a complaint to Club Factory

Having problems with Club Factory?

File a complaint and get it resolved by Club Factory customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Club Factory reviews & complaints page 4

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Moniya31
Jan 5, 2021
Report
Copy

Website: Club factory

My order number is SO[protected]
And amount is 3579 rupees.. i ordered a purse but i didnt received the purse nor i got d refund.kindly refund

My account details below
Account number- [protected]
Ifsc code-PUNB0472900
Name- moniya jitesh nandwani
Kindly refund my amount..
Club Factory customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    parulramani
    from Delhi, Delhi
    Jan 4, 2021
    Report
    Copy

    Please provide me refund status for below pending orders. on application status seems "refunding" since last 3 months so please check the same and provide refund on top most priority.
    ORDER NO.SOR[protected]
    ORDER NO.SOR[protected]
    Club Factory customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Swapnil Dikholkar
      Dec 31, 2020
      Report
      Copy

      Address: China

      I placed the below listed orders on Club Factory in the month of June 2020 and the payment was made online.
      After the ban in India, some of these orders were ‘In processing’ stage or ‘Shipped’ stage.
      After ban, some order status changed to ‘Cancelled’ and the reason mentioned for cancellation – Cancelled by the shipper.
      In both cases, I did not get the Products delivered.
      I waited for long to get my refund back, but in vain. I also wrote many emails to Club Factory, but did not receive any response.
      I am waiting a total Refund Amount of INR 3878.
      Details of the orders is mentioned below. Kindly assist me to get the refund from Club Factory.

      SO[protected] – INR 1097 & INR 793
      SO[protected] – INR 434
      SO[protected] – INR 122
      SO[protected] – INR 498
      SO[protected] – INR 934
      Club Factory customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Michi Yatung
        from Delhi, Delhi
        Dec 29, 2020
        Report
        Copy

        I've paid for my 3 items in the 1st week of July 2020. Afteer custom clearance, it did not show any updates and didn't receive the product and refund either. Please look into this and return our hard earned money 🙏
        Club Factory customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          RVLakshmi
          from Powai, Maharashtra
          Dec 23, 2020
          Report
          Copy

          My Package Order No. S[protected] has been cancelled by club factory after ban in India. But I didn't get refund till now. Please resolve the issue.
          Club Factory customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            shabab2020
            Dec 22, 2020
            Report
            Copy

            I did not receive my refund amount against order number SO[protected], SO[protected] and SO[protected].
            Club Factory customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              J
              Jasnita89
              Dec 16, 2020
              Report
              Copy

              This is in regards for my orders : SO[protected], SO[protected], SO[protected] and SO[protected]

              My orders SO[protected] and SO[protected] have been cancelled on the 20th July 2020 but have not received my refund till date.

              Further my orders SO[protected] and SO[protected] have been returned and would like to know when would I receive the refund for these two packages.

              Would request you to please help me in this regard as I have been patiently waiting from the 13th July but both the courier company and club factory customer care people have been giving me false hopes by saying that the packages will be delivered.

              Its really stressful and upsetting.
              Club Factory customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Rash1995
                Dec 14, 2020
                Report
                Copy

                Hi team,

                Send me back my amount which was refunded to my club factory wallet when I had returned goods

                It’s been a year since I have no resolution yet

                Need urgent assistance
                Club Factory customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  RVLakshmi
                  from Powai, Maharashtra
                  Dec 5, 2020
                  Report
                  Copy

                  My Package Order No. S[protected] has been cancelled by Club Factory but I didnt get any refund till now. Please resolve the issue.
                  Club Factory customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Shinni Himmi
                    Dec 1, 2020
                    Report
                    Copy

                    Address: China

                    Dear Team,

                    I order many products from Club factory app, but not received my product till date, I ordered product before June 2020, and allready paid for this, till date not received my order or not received refund till date

                    Product are not deliverers as follows and not get refund till date:

                    My order numbers are SO[protected] and SO[protected]

                    Register Name-Keerthi S
                    App Register Mobile No- [protected]
                    Club Factory customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Shinni Himmi
                      Dec 1, 2020
                      Report
                      Copy

                      Address: China
                      Website: www.clubfactory.com/home.html?

                      After ban of club factory in India there is no way that I could find to communicate with them to get my refund they don't reply to their dms or any other social media I have no clue how to get my money back
                      Club Factory customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Rupdev
                        from Powai, Maharashtra
                        Nov 29, 2020
                        Report
                        Copy

                        Dear Team,

                        I order many products from Club factory app, but not received my product till date, I ordered product before June 2020, and allready paid for this, till date not received my order or not received refund till date

                        Product are not deliverers as follows and not get refund till date-

                        1.SO[protected] -Package 2

                        2.SO[protected]-Package 3 & Package 4

                        Register Name-Rupali L
                        Club Factory customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rupdev
                          from Powai, Maharashtra
                          Nov 29, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Dear Team,

                          I order many products from Club factory app, but not received my product till date, I ordered product before June 2020, and allready paid for this, till date not received my order or not received refund till date

                          Product are not deliverers as follows and not get refund till date-

                          1.SO[protected] -Package 2

                          2.SO[protected]-Package 3 & Package 4

                          Register Name-Rupali L
                          Nov 29, 2020
                          Complaint marked as Resolved 
                          Club Factory customer support has been notified about the posted complaint.
                          Nov 29, 2020
                          Updated by Rupdev
                          Not resolved
                          Please I ordered many products in cc..still not received product and money after baned. And my old id also deleted from the phone. Because of hanging mobile. Please recover my old id and refund money immediately. Thanks
                          I have applied for a return in May 2020 and till date they have kept promising they will process the return and refund but now since 45 days they are not even responding.
                          I am Krithika. This is regarding club factory pending payment due to Chinese apps ban.
                          I have applied for a return pick up due to wrong size. It's completely waste. So, applied for a return pick up and been accepted by the seller. Due to app ban. Return pick up not done. Detail is stored in the app. My order I'd is SO[protected]
                          Please do the needful. I need to return the cloth & it's been accepted by the seller.
                          My refund amount is 425 Rs
                          Helpful
                          3 other people found this review helpful
                          3 found this helpful
                          4 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Sumy Gracebaby
                            Nov 28, 2020
                            Report
                            Copy

                            Address: Bombay

                            Hi,
                            I ordered 3items in the month of Jun 2020, later it banned in India.I didn't receive my payed amount back, which is really bad.please refund my amount
                            Club Factory customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              D
                              Dr.Khrienuo
                              from Powai, Maharashtra
                              Nov 27, 2020
                              Report
                              Copy

                              From club factory I ordered Anime Peripheral Generation Shf Spiderman Bug Return To School Season, on JUNE 21, 2020, order no: Order SO[protected]. The product and got cancelled by club factory.I want refund immediately.
                              Club Factory customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                Dr.Khrienuo
                                from Powai, Maharashtra
                                Nov 27, 2020
                                Report
                                Copy

                                I ordered Anime Peripheral Generation Shf Spiderman Bug Return To School Season, on JUNE 21, 2020, order no: Order SO[protected]. The product was in customs since July 1, 2020, and got cancelled by club factory itself. I want refund immediately.
                                Club Factory customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  binni12
                                  Nov 26, 2020
                                  Report
                                  Copy

                                  I want my refund pending since 6 months
                                  Club Factory customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Deepika Vikash Mittal
                                    Nov 16, 2020
                                    Report
                                    Copy

                                    Website: Club factory

                                    I hv placed an order on club factory on 3rd of july it was in custome clearance since 15 july but then it was showing ur order is being canceled it's been 4 months no response m getting from there side and m not getting my products nor m getting refunded.. plz help me my order is of 1800 rs...
                                    Club Factory customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      spvinoth
                                      from Powai, Maharashtra
                                      Nov 15, 2020
                                      Report
                                      Copy

                                      Address: chennai

                                      I ordered from club factory on June 2020 month and did the online payment.my orders got cancelled, but my refund amount is pending more than 5 months.

                                      My order no. SO[protected]
                                      SO[protected]
                                      SO[protected]
                                      for your ready reference
                                      Club Factory customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        spvinoth
                                        from Powai, Maharashtra
                                        Nov 14, 2020
                                        Report
                                        Copy

                                        Address: chennai

                                        I ordered from club factory on June 2020 month and did the online payment.my orders got cancelled, but my refund amount is pending more than 5 months.

                                        My order no. SO[protected]
                                        SO[protected]
                                        SO[protected]
                                        for your ready reference.
                                        Club Factory customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit