Club Factory Complaints & Reviews

Please provide me refund status for below pending orders. on application status seems "refunding" since last 3 months so please check the same and provide refund on top most priority.
ORDER NO.SOR[protected]
ORDER NO.SOR[protected]

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Address: China

I placed the below listed orders on Club Factory in the month of June 2020 and the payment was made online.
After the ban in India, some of these orders were ‘In processing’ stage or ‘Shipped’ stage.
After ban, some order status changed to ‘Cancelled’ and the reason mentioned for cancellation – Cancelled by the shipper.
In both cases, I did not get the Products delivered.
I waited for long to get my refund back, but in vain. I also wrote many emails to Club Factory, but did not receive any response.
I am waiting a total Refund Amount of INR 3878.
Details of the orders is mentioned below. Kindly assist me to get the refund from Club Factory.

SO[protected] – INR 1097 & INR 793
SO[protected] – INR 434
SO[protected] – INR 122
SO[protected] – INR 498
SO[protected] – INR 934

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I've paid for my 3 items in the 1st week of July 2020. Afteer custom clearance, it did not show any updates and didn't receive the product and refund either. Please look into this and return our hard earned money 🙏

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My Package Order No. S[protected] has been cancelled by club factory after ban in India. But I didn't get refund till now. Please resolve the issue.

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I did not receive my refund amount against order number SO[protected], SO[protected] and SO[protected].

+3 photos

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This is in regards for my orders : SO[protected], SO[protected], SO[protected] and SO[protected]

My orders SO[protected] and SO[protected] have been cancelled on the 20th July 2020 but have not received my refund till date.

Further my orders SO[protected] and SO[protected] have been returned and would like to know when would I receive the refund for these two packages.

Would request you to please help me in this regard as I have been patiently waiting from the 13th July but both the courier company and club factory customer care people have been giving me false hopes by saying that the packages will be delivered.

Its really stressful and upsetting.

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Hi team,

Send me back my amount which was refunded to my club factory wallet when I had returned goods

It’s been a year since I have no resolution yet

Need urgent assistance

+3 photos

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My Package Order No. S[protected] has been cancelled by Club Factory but I didnt get any refund till now. Please resolve the issue.

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Address: China

Dear Team,

I order many products from Club factory app, but not received my product till date, I ordered product before June 2020, and allready paid for this, till date not received my order or not received refund till date

Product are not deliverers as follows and not get refund till date:

My order numbers are SO[protected] and SO[protected]

Register Name-Keerthi S
App Register Mobile No- [protected]

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Address: China

Website: www.clubfactory.com/home.html?

After ban of club factory in India there is no way that I could find to communicate with them to get my refund they don't reply to their dms or any other social media I have no clue how to get my money back

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Dear Team,

I order many products from Club factory app, but not received my product till date, I ordered product before June 2020, and allready paid for this, till date not received my order or not received refund till date

Product are not deliverers as follows and not get refund till date-

1.SO[protected] -Package 2

2.SO[protected]-Package 3 & Package 4

Register Name-Rupali L

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Dear Team,

I order many products from Club factory app, but not received my product till date, I ordered product before June 2020, and allready paid for this, till date not received my order or not received refund till date

Product are not deliverers as follows and not get refund till date-

1.SO[protected] -Package 2

2.SO[protected]-Package 3 & Package 4

Register Name-Rupali L

Nov 29, 2020

Complaint marked as Resolved

[email protected]

Club Factory customer support has been notified about the posted complaint.

Nov 29, 2020

Updated by Rupdev Not resolved

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T

Thanya M

from Powai, Maharashtra

Dec 11, 2020

Please I ordered many products in cc..still not received product and money after baned. And my old id also deleted from the phone. Because of hanging mobile. Please recover my old id and refund money immediately. Thanks

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E

Edj

from Powai, Maharashtra

Dec 12, 2020

I have applied for a return in May 2020 and till date they have kept promising they will process the return and refund but now since 45 days they are not even responding.

Not get refund and not get product after ban in India - Comment #3774294 - Image #0

Not get refund and not get product after ban in India - Comment #3774294 - Image #1

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K

Krithika Balachandar

from Bengaluru, Karnataka

Dec 15, 2020

I am Krithika. This is regarding club factory pending payment due to Chinese apps ban.
I have applied for a return pick up due to wrong size. It's completely waste. So, applied for a return pick up and been accepted by the seller. Due to app ban. Return pick up not done. Detail is stored in the app. My order I'd is SO[protected]
Please do the needful. I need to return the cloth & it's been accepted by the seller.

Not get refund and not get product after ban in India - Comment #3775621 - Image #0

Not get refund and not get product after ban in India - Comment #3775621 - Image #1

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K

Krithika Balachandar

from Bengaluru, Karnataka

Dec 15, 2020

My refund amount is 425 Rs

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Address: Bombay

Hi,
I ordered 3items in the month of Jun 2020, later it banned in India.I didn't receive my payed amount back, which is really bad.please refund my amount

+2 photos

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From club factory I ordered Anime Peripheral Generation Shf Spiderman Bug Return To School Season, on JUNE 21, 2020, order no: Order SO[protected]. The product and got cancelled by club factory.I want refund immediately.

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I ordered Anime Peripheral Generation Shf Spiderman Bug Return To School Season, on JUNE 21, 2020, order no: Order SO[protected]. The product was in customs since July 1, 2020, and got cancelled by club factory itself. I want refund immediately.

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I want my refund pending since 6 months

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Website: Club factory

I hv placed an order on club factory on 3rd of july it was in custome clearance since 15 july but then it was showing ur order is being canceled it's been 4 months no response m getting from there side and m not getting my products nor m getting refunded.. plz help me my order is of 1800 rs...

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Address: chennai

I ordered from club factory on June 2020 month and did the online payment.my orders got cancelled, but my refund amount is pending more than 5 months.

My order no. SO[protected]
SO[protected]
SO[protected]
for your ready reference

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Address: chennai

I ordered from club factory on June 2020 month and did the online payment.my orders got cancelled, but my refund amount is pending more than 5 months.

My order no. SO[protected]
SO[protected]
SO[protected]
for your ready reference.

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When will app going to open . After updation.. I'm waiting for this beautiful app .. more than Flipkart and Amazon... I never see such a service from this earth... Plzz provide details .

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Club Factory reviews & complaints page 4

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