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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Mar 15, 2026
Complaints 5547
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1154
Unresolved
4393
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Club Factory reviews & complaints page 45

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S
Shrutika Solanki
Jan 12, 2020
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Address: Gandhinagar, Gujarat

I order on club factory hair straightener comb which was not good so i return this product but no refund was given so how long time for refund my money and this order was not seen in order option so how to tract the return refund..?? And my account was not seen this my order so plz... Help for tract my return refund process to cheack and which date my money was refunded to my account.?
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Sir, my shipping was Balino London Stylish Multi causal shirts for men Combo of 4 but colour change the product was seen order but company don't have returned my money refund . I'm returned immediately and bought shirts Rs.990 and shipping charge 100 rupee total 1089 rupee only. Please immediately refund my money.
Reply
Jitendra Kumar Badhai's reply, Jan 11, 2020
Order number SO215619776 and return number SON 15757911084383282... jitendra Kumar Badhai v/p.fanwani, sihora, Jabalpur, Madhya Pradesh 483225
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    nikharrawat30
    Jan 12, 2020
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    I ordered a gown from clubfactory but that product wasnt recieved as i liked so i requested for a return. When asked for refund he told me that it will take 2 3 days and will be given directly into the account but on other sites it is not so. The refund is suppose to be given on the same mode of payment. This is really annoying to wait all this time. When the amount was suppose to be given in cash
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    My order no is SO[protected], I will track this order shipments but If there is no progress for two to four days then tell me how much time it will take for my product to be delivered
    Reply
    Sir, I'm shipping Balino London Stylish Multi causal shirts
    For men Combo of 4. RS.1089 only and order for4 Nomeber and delivered 10 Nomeber 2019.
    Company delivered 4 colour change shirts than return the product but company don't refund my money . I'm return delivery 23 Nomeber 2019... please sir request refund my money
    Reply
    My estimated order delivery was from 31st December to 10 January. But I have not received my parcel yet. Order tracker has not been updated and it shows, the order is being processed since 29th December. I have no idea where my order is and when will it be delivered. It was worth Rs.1500 and the payment has already been made online.
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    No one attending support ticket

    https://www.consumercomplaints.in/club-factory-bose-quietcomfort-35-11-wireless-...⇄
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      S
      santosh praharaj
      Jan 12, 2020
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      Address: Aparna Bairagi, 764087

      My self aparna bairagi. I have ordered tapeta silk heavy emrodery lehenga choli of rs.1599 order no. S[protected] but i received another brand another colour cheapest lehenga against 1649. So please immidiate exchange this or refund my amount. Otherwise i will not buy any thing from club factory. That is fraud. That colour is not matching there is cheapest stitching item of rs.400. So plese solve my problem
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      Sir, I'm shipping Balino London Stylish Multi causal shirts
      For men Combo of 4. RS.1089 only and order for4 Nomeber and delivered 10 Nomeber 2019.
      Company delivered 4 colour change shirts than return the product but company don't refund my money . I'm return delivery 23 Nomeber 2019... please sir request refund my money
      Reply
      My order number SO[protected] is delayed, ordered on the 19th of Dec 2019 expected delivery was 6th Jan 2020. Tracking details says " part of my order from factory is delayed and is still not shipped. Very disappointed, customer care number and complaint email also not working.
      Reply
      I had ordered a woolen cap on 16th December 2019which was worth 406. According to it, the product was to be deleivered on 3 January 2020 and i have not received it yet.please take action as soon as possible.i have also paid for the product in advance .so please take some action so as to get my product as soon as possible
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        S
        santosh praharaj
        Jan 12, 2020
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        Address: Mv 79 pi.Lachipetta dist.Malkangiri, 764087

        I have ordered tapeta silk with heavy emborodery ehenga order no. S[protected] of rs.1599+50courier=1649 and i received an another company another colour cheapest lehenga on 12th january. Before this complain i have complened 2 times on today 12th january but that is brand and amount was typing mistake. So again i send this complain. Iplease solve my problem as soon as pissible because my order lehenga and received lehenga difference is hail and heaven.
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          B
          Bharat Ranpura
          Jan 12, 2020
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          Address: 400092

          Such a painful job to deal with club factory. My order number is so[protected]. I was told to contact curiour company and that was the first misleading info given by club factory. Now i have been chasing customer service like a victim to deliver the product but its the worst ever experience to deal with you guys. Deliver my order would be the best. Solution
          Jan 12, 2020
          Updated by Bharat Ranpura           Deliver the order
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            S
            santosh praharaj
            Jan 12, 2020
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            Address: Aparna Bairagi m v 79. malkangiri, Malkangiri, Odisha, 764086

            I have ordered a momina fashion lehenga of rs.1599 but received a cheapest another colour lehenga. On 12th january so please solve my problem immidiately. I have sent a complain now but amount is typing incorrect. I am receiving a lehenga of rs.350 instead of 1599 so please exchange immidiately or return my cash. Otherwise we will not shoping with club factory
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              S
              santosh praharaj
              Jan 12, 2020
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              Address: Aparna Bairagi M.V 79.MALKANGIRI. ODISHA, 764087

              I have ordered a momina fashion embroidered semi stitched lehenga of rs.1349 but received an another brand another colour cheapest lehenga on 12th january. With video recording. Please immidiate exchange it before function of 22th january. Otherwise never we will not order any thing from club factory. I hope this type of cheating is very harm to us. Please solve my problem as soon as possible
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                M
                Mahika Gupta
                Jan 12, 2020
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                I placed an order from this website of boots worth 1800 rupees and i still haven't received the product. The customer support doesn't provide any details on its status and i don't know what to do. I had heard some bad reviews previously but i wanted to try this app myself. I really hope club factory would resolve and my problem and deliver my products as soon as possible and i also want to be updated on where the products are because the app hasn't updated the status since a long time.
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                  N
                  nravikumar06
                  Jan 12, 2020
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                  Address: Vadapalani, Chennai -6000026, Chennai, Tamil Nadu

                  I had placed an order on 14 - dec-2019. My order no is so[protected], it's not showing tracking information in club factory mobile app

                  And past 2 weeks i chat thro c. S team all are said same answer "it's preparing" please let me know when i will receive my order or refund my money waiting for a positive response

                  Regards
                  N ravikumar
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                    A
                    Anushmita Goswami
                    Jan 12, 2020
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                    Resolved

                    Address: Flat No.502, Jaya Lake View, H.No.6-3-1100/4/4, Raj Bhavan Road, Hyderabad, Andhra Pradesh, 500082

                    I placed my order on 21 dec and it was supposed to be delivered by 7th jan. They still didn't deliver. Today is 12th jan. They sent me a rs. 65 coupon on 9th jan for the delay. They didnt revise the delivery date nor did they try to contact me. I would like for it to be resolved as soon as possible
                    My order no.- so[protected]
                    I would kindly request club factory to get back to me immediately
                    Jan 25, 2020
                    Complaint marked as Resolved 
                    They did respond via the app but i don't think it was because of the complaint i put here because they didn't mail me anything regarding this website
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                      K
                      Kiran Muraleedharan
                      Jan 11, 2020
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                      Address: Ernakulam, Kerala, 682022

                      Order number. So[protected]
                      Orderdate[protected]
                      Estimated delivery[protected] to[protected]
                      Status : 29-12 delayed, will be shipped soon

                      The cancel option is disabled so i cant even cancel the order to get a refund since i paid by debit card.

                      Mail:
                      "dear kiran muraleedharan,
                      Your order so[protected] has been shipped to club factory's distribution center from different factories. We are packing your items and will schedule the shipping service. It takes about 2-5 business days.
                      You can track your order status in the app by following account - orders - tracking.
                      If you have any questions about your order, get answers online from support of our app.
                      Thank you for shopping at club factory,
                      Club factory customer service"
                      Feb 06, 2020
                      Updated by Kiran Muraleedharan                       2 items out of stock and refunded. 1 item delivered after 1 week of this complaint being posted.
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                        P
                        Prerona Saikia
                        Jan 11, 2020
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                        I had placed an order on 30 december 2019... My order no is so[protected]... When i tried to track my order from the mobile app, it's showing no tracking info. And even my order is also not showing in the mobile app from last 5 days it is almost 12 days now and i haven't recieved any information. Either please let me know when i will receive my order or.. Refund my money. Waiting for a positive response
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                          Raksam Basty Marak
                          Jan 10, 2020
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                          I didn't received any call from your side and i didn't received any message besides there is no proper updation of the product and my product got returned due to carelessness and irresponsibility of the courier service i want my product back and i have paid already my order number is so[protected] please send it back to the address that i have given and please update everything every location in detail thank you
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                            Preetham kr
                            Jan 10, 2020
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                            Address: Mahaganapathy nagar, 560010

                            I ordered product from club factory and tehy not delivered as promise and now they are telling we will refund. When i called to customer care no body gives correct response and they are telling now we can't help and we will refund.

                            Please take action against them as they wastes my money and time and also they have to refund my amount with intrest.
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                            I havent received my order yet its been one month and when I checked status it showing the package is returned kindly repay my money my order id is SO[protected]
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                              ganesh lonare
                              Jan 10, 2020
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                              Dear sir/madam,
                              As on today on any parcel delivery as your side, already i have pay payment at the time of order place. As on today on any parcel delivery so please action urgently. My order no is so[protected] order date-20/12/2019 payment amount-1252.71 so please note down above information and action this matter urgently, kindly feedback this matter.
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                                A
                                amrita kishlay
                                Jan 10, 2020
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                                Address: C404 Shikaripalya Main Road, Concord Tech Turf, 560100

                                I ordered on 17th dec 2019 till now i haven't received and no update either. They're not responding on mails, numbers is not in use, chat bot is no use.
                                Order value 905. Neither u can cancel.
                                I orderd on 30th dec as thought they r promoting there self like huge and big me now but this order again having same issue.
                                I am feeling i stuck in fraud.
                                View replies
                                Ordered 15 days back but not received till now
                                order no s[protected]
                                Reply
                                Renuka shiva's reply, Dec 14, 2019
                                let me know when it reaches
                                Club factory I ordered 2bags on december14but it's not reached here .

                                When I track my order it shows preparing shipped on January 1 and not yet reached here
                                Please make it fast or return our payment back
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                                  H
                                  hurricane7
                                  from Mumbai, Maharashtra
                                  Jan 10, 2020
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                                  Resolved

                                  Address: IIIT Allahabad, Allahabad, Uttar Pradesh, 211015
                                  Website: clubfactory.com

                                  This is regarding my order which i have placed on club factory. Firstly the product was not as mentioned as on the website. Secondly the return request took 7 days to complete. Thirdly the courier service took 4 days to pickup the product. Fourthly the product took 4 more days two deliver back to the seller. Now its already three days since the product is delivered back and yet not club factory has refunded my money. Its very shameful for the club factory for such unsatisfactory work. Reallly very bad platform for online shopping. The order no. Is:- so[protected]. And one more thing customer care service of club factory is like parrots... Like a robot who just mugged up the sentences and speakup when any query matches the question asked by the customer. Same thing they say every time when i ask for a problem.
                                  Jan 11, 2020
                                  Complaint marked as Resolved 
                                  As soon as i posted my complaint on consumer complaints the issue got resolved in less than a day. Thanks Consumer complaints.
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                                    K
                                    King I Earth
                                    Jan 10, 2020
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                                    Address: Patna, Bihar

                                    I have ordered a package of oder (So[protected] is delivered but i have only received one and i will pay price for two ihave not received second. I have order two of two item but i have received only one in package and i am paid for two item please send my second package the delivery boy said there is two in the package but there is only one. Please check and solve my problem.
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                                    I have canceled my order but I dont have refund in0ne month how much time more to refund money
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                                    I have cancel my order but I dont have refund how much time take to refund
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                                      E
                                      Elthuri
                                      Jan 10, 2020
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                                      I have ordered two numbers of blood circulation slippers on 1/1/2020 my order number is so[protected]... I got only one pair in the packet... I have recorded evidence... I want my money back or send me remaining pair of chappals.. I paid an amout cash 750 rs after delivery... This is very bad experience to me... Service is not good from club factory i was totally disappointed with your service... I was disappointed with the service... If i call to customer care that number is also not working... There is no proper customer care number and cheating the customers by sending incomplete orders... Frankly telling next time i will not buy any products through online that in club factory... This is nothing but cheating the customers... Please calle after get receive my complaint
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                                        G
                                        GURAJAPU LAKSHMI
                                        Jan 10, 2020
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                                        fake tracking number provided by club factory.

                                        Address: 560035

                                        My order number is so[protected] my order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
                                        I want to know where is my order.
                                        The mail clearly specofies that the trackkng details will be available.in 2-3 days..
                                        On 24th november i ordered my product. Its been 1 and half month. And i have no...
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