Club Factory Complaints & Reviews

I ordered a gown from clubfactory but that product wasnt recieved as i liked so i requested for a return. When asked for refund he told me that it will take 2 3 days and will be given directly into the account but on other sites it is not so. The refund is suppose to be given on the same mode of payment. This is really annoying to wait all this time. When the amount was suppose to be given in cash

My self aparna bairagi. I have ordered tapeta silk heavy emrodery lehenga choli of rs.1599 order no. S[protected] but i received another brand another colour cheapest lehenga against 1649. So please immidiate exchange this or refund my amount. Otherwise i will not buy any thing from club factory. That is fraud. That colour is not matching there is cheapest stitching item of rs.400. So plese solve my problem

I have ordered tapeta silk with heavy emborodery ehenga order no. S[protected] of rs.1599+50courier=1649 and i received an another company another colour cheapest lehenga on 12th january. Before this complain i have complened 2 times on today 12th january but that is brand and amount was typing mistake. So again i send this complain. Iplease solve my problem as soon as pissible because my order lehenga and received lehenga difference is hail and heaven.

Such a painful job to deal with club factory. My order number is so[protected]. I was told to contact curiour company and that was the first misleading info given by club factory. Now i have been chasing customer service like a victim to deliver the product but its the worst ever experience to deal with you guys. Deliver my order would be the best. Solution

I have ordered a momina fashion lehenga of rs.1599 but received a cheapest another colour lehenga. On 12th january so please solve my problem immidiately. I have sent a complain now but amount is typing incorrect. I am receiving a lehenga of rs.350 instead of 1599 so please exchange immidiately or return my cash. Otherwise we will not shoping with club factory

I have ordered a momina fashion embroidered semi stitched lehenga of rs.1349 but received an another brand another colour cheapest lehenga on 12th january. With video recording. Please immidiate exchange it before function of 22th january. Otherwise never we will not order any thing from club factory. I hope this type of cheating is very harm to us. Please solve my problem as soon as possible

I placed an order from this website of boots worth 1800 rupees and i still haven't received the product. The customer support doesn't provide any details on its status and i don't know what to do. I had heard some bad reviews previously but i wanted to try this app myself. I really hope club factory would resolve and my problem and deliver my products as soon as possible and i also want to be updated on where the products are because the app hasn't updated the status since a long time.

I had placed an order on 14 - dec-2019. My order no is so[protected], it's not showing tracking information in club factory mobile app

And past 2 weeks i chat thro c. S team all are said same answer "it's preparing" please let me know when i will receive my order or refund my money waiting for a positive response

Regards
N ravikumar

I placed my order on 21 dec and it was supposed to be delivered by 7th jan. They still didn't deliver. Today is 12th jan. They sent me a rs. 65 coupon on 9th jan for the delay. They didnt revise the delivery date nor did they try to contact me. I would like for it to be resolved as soon as possible
My order no.- so[protected]
I would kindly request club factory to get back to me immediately

Order number. So[protected]
Orderdate[protected]
Estimated delivery[protected] to[protected]
Status : 29-12 delayed, will be shipped soon

The cancel option is disabled so i cant even cancel the order to get a refund since i paid by debit card.

Mail:
"dear kiran muraleedharan,
Your order so[protected] has been shipped to club factory's distribution center from different factories. We are packing your items and will schedule the shipping service. It takes about 2-5 business days.
You can track your order status in the app by following account - orders - tracking.
If you have any questions about your order, get answers online from support of our app.
Thank you for shopping at club factory,
Club factory customer service"

I had placed an order on 30 december 2019... My order no is so[protected]... When i tried to track my order from the mobile app, it's showing no tracking info. And even my order is also not showing in the mobile app from last 5 days it is almost 12 days now and i haven't recieved any information. Either please let me know when i will receive my order or.. Refund my money. Waiting for a positive response

I didn't received any call from your side and i didn't received any message besides there is no proper updation of the product and my product got returned due to carelessness and irresponsibility of the courier service i want my product back and i have paid already my order number is so[protected] please send it back to the address that i have given and please update everything every location in detail thank you

I ordered product from club factory and tehy not delivered as promise and now they are telling we will refund. When i called to customer care no body gives correct response and they are telling now we can't help and we will refund.

Please take action against them as they wastes my money and time and also they have to refund my amount with intrest.

Dear sir/madam,
As on today on any parcel delivery as your side, already i have pay payment at the time of order place. As on today on any parcel delivery so please action urgently. My order no is so[protected] order date-20/12/2019 payment amount-1252.71 so please note down above information and action this matter urgently, kindly feedback this matter.

I ordered on 17th dec 2019 till now i haven't received and no update either. They're not responding on mails, numbers is not in use, chat bot is no use.
Order value 905. Neither u can cancel.
I orderd on 30th dec as thought they r promoting there self like huge and big me now but this order again having same issue.
I am feeling i stuck in fraud.

This is regarding my order which i have placed on club factory. Firstly the product was not as mentioned as on the website. Secondly the return request took 7 days to complete. Thirdly the courier service took 4 days to pickup the product. Fourthly the product took 4 more days two deliver back to the seller. Now its already three days since the product is delivered back and yet not club factory has refunded my money. Its very shameful for the club factory for such unsatisfactory work. Reallly very bad platform for online shopping. The order no. Is:- so[protected]. And one more thing customer care service of club factory is like parrots... Like a robot who just mugged up the sentences and speakup when any query matches the question asked by the customer. Same thing they say every time when i ask for a problem.

I have ordered a package of oder (So[protected] is delivered but i have only received one and i will pay price for two ihave not received second. I have order two of two item but i have received only one in package and i am paid for two item please send my second package the delivery boy said there is two in the package but there is only one. Please check and solve my problem.

I have ordered two numbers of blood circulation slippers on 1/1/2020 my order number is so[protected]... I got only one pair in the packet... I have recorded evidence... I want my money back or send me remaining pair of chappals.. I paid an amout cash 750 rs after delivery... This is very bad experience to me... Service is not good from club factory i was totally disappointed with your service... I was disappointed with the service... If i call to customer care that number is also not working... There is no proper customer care number and cheating the customers by sending incomplete orders... Frankly telling next time i will not buy any products through online that in club factory... This is nothing but cheating the customers... Please calle after get receive my complaint

My order number is so[protected] my order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
On 24th november i ordered my product. Its been 1 and half month. And i have no...

The product was not original. The product mentioned in the website said that it is boat bass 225 earphones with flat cable, gold plated jack and so on. But the earphones I received was round cable and it didn't have any of the above mentioned advantages. Really it was a big disappointment for me. Also the base and the treble quality of the earphone was really bad and it started to screech when the music went for high pitch or high frequency. And when I wanted to return it, it told me that I have to pay 90/- as return fare. When questioned why, it sent me the message that as it was global shipping, I have to the return fare. So I had no other choice than to pay 90/-. Then after a few days when I followed it up, it sent me the pop up message that my return request has been cancelled as I didn't answer the complaint file properly. Now these pair o[censored]seless earphones are with me and I have no clue what to do. I hope after reading this complaint they are ready to give me a satisfactory solution.