[Resolved] Club Factory — cheap quality and return

rihank82

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Hi,

I have order an slim fit jacket but the product which i have received is very third class quality worst i have paid 600 for that but that product is not worth for 100. Rs also.

Kindly let me know the way to return the product and return my money back.

I have mail the same thing but yet no reply from this fraud company.

My order number is:so22626177.

Number is [protected]
Email. Id : [protected]@gmail.com

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Jul 6, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

Club Factory Customer Care's response Dear,
We are so sorry that you are not satisfied with the quality. I have made feedback to our quality management department, and it has been taken seriously. Meanwhile, we will improve our quality check. As you ordered by a guest, you can return it directly.
We do not have local pickup service, but you need to send it via your local courier to us.
*You are responsible for return shipping fees, and you need to return it by courier. All merchandise must be unworn and in the same condition as it was received, and must be returned in the original packaging.
Return Address:
CLUBFACTORY INDIA PVT LTD (Return Center)
G45, FIRST FLOOR, SECTOR 6, NOIDA, UTTAR PRADESH 201301
Once we receive it, the refund will be made in 3-5 days. And normally it will be back to your original account in 8-15 days. Please try re-star 5. Thank you for your patience.