Club Factory — clothing and jewellery

My order no. So3637267 has been cancelled itself making excuse o[censored]navailability of products. My refund id sor[protected] of amount rs. 383 is showing refunded but i haven't got it anywhere not in my club factory balance neither in paytm wallet and sor[protected] is not even refunded yet.
What are you guys upto? It's been more that 20 days i guess and i didn't get any penny of it. Neither you had provided some country based customer service number. What am i supposed to do now? Please refund it asap.