[Resolved] Club Factory — club factory has not given my product to the ecom express

Athira25

from Gurgaon, Haryana

Website:

Club factory

I had ordered my products on 1st of april. It was supposed to be delivered via ecom express. I have been tracking my order every single day and since 10th april, it is constantly showing the same status - "pickup rescheduled for the next day". I had called ecom's customer care number, where they asked me to contact club factory for the same. Please look into this matter asap! I need my order urgently. This is really irritating. The customer care representatives of club factory does not help with anything they tell the same
Info which i can track by myself. I want my product by tommorrow i. E 17th of april 2018. If not i would like to cancel it.
My order no.: so16213398

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May 18, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Club Factory Customer Care's response Dear, please do not worry, we already send your parcel to the shipping agent. It is in transit to India and in customs clearance now. So there is no tracking information update. We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible. Your money won't lost, and we will keep urging, please try re-star 5, thanks.

Apr 16, 2018

Updated by Athira25 How much time it takes in the clearance? Its been stuck for more than 5 days. Ridiculous!! Not helping! I want to cancel my order if not delivered by tomorrow! 17th April. Kindly take a note of this.. i want my refund.

Apr 19, 2018

Updated by Athira25 I have not received my order yet. It feels like the customer gets no help from anywhere. Club factory shows tracking updates saying current location somewhere and ecom says its still in delhi.. this is such a lie by club factory. And ecom express is taking to long to even send it across. I want to cancel my order and get my refund... but they are not even doing it... i want it to be cancel as soon as possible...

Apr 19, 2018

Updated by Athira25 See the images. Club factory is fooling people.. giving wrong information. The customer care are not wven replying on the chat.