[Resolved] Club Factory — courier handed over to someone

sudhishKodi

Address:

Bangalore, Karnataka, 560078

The ordered product has been reached to mentioned address and the courier person handed over the parcel to someone as per the updates by xpressbees track and clubfactory application.
Email has been sent to courier and they are not bothered to respond.
Clibfactory customercare also least bothered to take the action on this.
Really sad and the scared to do any online shopping because of this bad incident
Xpressbees tracking id-[protected]
Shipping id - so74348382

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Jan 29, 2019

Complaint marked as Resolved

Dec 24, 2018

Updated by sudhishKodi Courier guy called me around 10:18 am since I was not around could not attend the call, I called him after an hour he was not nearby my place to handover the parcel. As per the updates fromxpressbees by 1:30 pm product has been delivered to the customer.

Dec 25, 2018

Updated by sudhishKodi How irresponsible they are

Verified Support

Dec 26, 2018

Club Factory Customer Care's response Dear, we have contacted you via email, please check.

Verified Support

Dec 28, 2018

Club Factory Customer Care's response Dear, our courier said the delivery boy is newly joined, hence he was not aware of the pre-paid shipment delivery protocol. They have instructed the delivery boy for future and this shipment has been delivered to you now.