Club Factory Complaints & Reviews

I've ordered a gucci perfume from clubfactory the product smells like detol the moment i applied it on my wrist it gave me rashes and my skin was burnt... I'm talking to the customer care service of club factory from last 15-20 days but my issue is still not resolved first they said me courier boy will take 2-3 days to come and take the product back then they said plz courier it to the seller by yourself then they denied to refund the money in cash but in club factory bal. And #... And then these people said me that the product is not refundable.

I have ordered some products worth 1200Rs from club factory app a month ago. The estimated delivery date was 15 days back. And yet the product has not been delivered. I have already payed through net banking for the items. There is no option of refund in the app. So I want the product delivered as soon as possible or if that's not possible then I would like my refund.

My so number is so[protected]. My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service.

I ordered a shirt with order id so[protected] on august 19 2019. The order delievery date was september 6 2019 but the order was delayed.
Today, i call a number as club factory customer care number - [protected]. They told me that my order has been cancelled and amount is refundable. They ask me my card details and within 10 minutes 4000rs has been deducted from my account. Then, they told me that money is in hold and assured me that i will get my total amount including club factory order money by 4pm today. But, after that they ask me to download an app named -'anydesk'
Then ask me to give my google pay account details adhar card number and details... And now they are not receiving our calls and there other numbers are switched off and everytime they told us that they are from club factory customer care.
Other number is - [protected].
Please take quick action.

Dear sir,
Club factory send me wrong product then i make request for refund, order reverse pickup but still refund not received. Support not giving any satisfaction answer. So i request to you please help me and take action against this company.
I have attached all receipt.
Company leaking customer data, fraud caller's call me on behalf of clubfactory.
Please call me or email me
[protected]@gmail.com
[protected]

I ordered a dress material from club factory but when i received that product the the colour is different... The quality is really so bad... I had to return and followed the procedure as directed but despite the return status say received i haven't got the refund and it has been more than a three weeks.
I will never buy anything from this site if i don't get my money back because i started lost my trust from club factory.
I hope that you will solve my problem asap
Thankyou...

This has to inform you that i ordered a shoes item no. So[protected]. I received the item 4 days ago but the receive shoes small in size so i want to return it. I inform you to kindly give a proper guidelines as soon as possible. So please refund me.
My account no is [protected]
Ifsc code sbin0011973
Phone no is [protected],
Emai id [protected]@gmail.com

Very bad experience with club factory.I have ordered 2 dresses 1st time from club factory on 17 Aug'19 and my item was showing deleverd on 7th September, however I haven't received product. When I was trying to complain.it was showing I need to wait for 2 more days, hence I have waited till 9th September'19.later I have called them to ask the update..call support team diverted to chat support. When I contacted them via chat..they have shown prove of delivery, which was not accepted at all. It was not sign by me and without talking any confirmation and resulation they have closed ticket 399708.
When I have called again they have updated ticket has been close and they need to raise another ticket which will take another 3 days for resulation.their was no any update nighter any SMS in my mobile for my item on progress.
They have raised tickets but no resulation till now.
Request you to please help me resolving my issue.

I ordered a dress . My order number is SO[protected] . The dress material is worst, stitching is improper, and the colour doesn't resemble as it was shown in the picture on site.This is the worst online ordering experience for me till now. Moreover there isn't any info provided by them on how to return back the product . I don't get it how these companies can deceive their customers if they're dreaming of doing business on such a large scale in india. They need to maintain quality and a standard .

When I placed the order it showed 9 chains, and as per customer feedback at that time they had received 6-9 chain at the same price. So I placed the order but when today I recieved the package there was only one chain whose quality as well as the design is not at all satisfiying.I would like to get all my chains that I ordered and paid for. And never shop anything from club factory

I dont recieve my parcel...It took so much a time its already one month since I have ordered and I check the courier (delhivery) they dont pick up the percel on 26Aug so I never get message or anything...I pay through paytm around rs 3267... Please return back the money... Order no:SO12770196... Actually I ordered on 16 August... And shold be deliver on 2 september...and then I got 65coupons...and from 26aug i never receive any message from club factory...please do something or call me

I want to complaint against the person responsible for dispatching my product.The way he was conversing on the phone was such in a rude way. Directly he said i cannot come and deliver the product to your destination. I told him come till the landmark but he said he would not. He said you complaint against me also no problem..I got so angry so please do something with such type of people working in your company

I had ordered for head phone of sony brand "sony mdr-xb450 on-ear ex tra bass headphones (Blue), however, the product delivered was of some local brand 'digimate' and was of very low quality. While complaining to customer care people, they shown indifferent attitude with no solution to issue. Rather they admitted that their suppliers are in habit of such fraudulent activities.

It's been more than 20 days since i ordered. My order status says it's at customs. It's been there for more than 15 days. I have already paid and i cannot cancel it since it's already been shipped. When i try to track the parcel in xpressbee [protected] it says there is no information. I ordered it last month. It will be one month on 19th september. This is not good. You will lose customers. Solve this matter as soon as possible. My order number is so[protected]. Waiting for a reply and a solution as soon as possible.

My order no.[protected] is by mistake i put my address wrong and now its been one week their is no help. I wanted club factory to either change my address or as soon as possible refund the amount. If its not possible it will be my last order with club factory. If they not have any policy regarding that they should make one. I want you to resolve the issue as soon as possible

My order no. S[protected] is by mistake i put my address wrong and now its been one week their is no help. I wanted club factory to either change my address or as soon as possible refund the amount. If its not possible it will be my last order with club factory. If they not have any policy regarding that they should make one. I want you to resolve the issue as soon as possible

Hey,
One of the products in my order went out of stock while in processing so i got the message and mail that the amount has been credited back to my app balance and i can withdraw from there. While i am withdrawin i put in my no. And receive otp but i every time i put in the code it says wrong code. I am sure i am putting the right code. Please help me with this.

I'm sanchitha, i want to cancel my order so[protected] in club factory because i don't want to buy that product. Unknowingly it has been ordered by me and i don't want to buy that product because i have purchased similar product already. Though it was a nice product, i don't want because i have already purchased. I kindly request you that please cancel my order as soon as possible. After cancelling please inform me.
Thank you.

SO[protected]
. I have ordered it a month ago still not recieved. Customer care too don’t have answer. The are also not giving me response about it delaying it by saying they will contact me next day. They will contact me after 4 days etc etc.. Is it a fraud or something else I am totally confused. Though it was not a much costly order but its was from hard money and how can this be done.

As my sister birthday coming on thursday. I want my order to reach on or before thursday. I would like surprise my sister. So please make sure that it reaches on time. I didn't know that it takes 20 days. Then i would have ordered it before. So it's a kind request. I would like surprise her.
If i know it would delay, i will be ordered before then to please make sure it reach on that mentioned day