Club Factory — extra pay for return charge

Dear sir,
With respect i would like to inform you that i sailen paramanick purchase a product from club factory. I cant received that product which i have been ordered with same colour. When i am trying to return this product the company extra charged from me as return charged, where i don't want to pay extra.
Please solve my problem sir. I can't return the product for extra charge i want to return this product and refund my money
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Verified Support
Nov 04, 2019
Club Factory Customer Care's response
Dear, I am sorry for your order. According to your situation, you can contact support yourself and I am honored to serve you.
Nov 05, 2019
Updated by Sailen.Paramanick
Sir, Why i can pay extra For That Product Which I didn't order. I want Refund my Total Amount . Plz Refund
Complaint comments 

Comments

Order SO[protected] I ordered a hoodie 18 days ago there is no update it's show part of your order from factories is delayed. We will ship your order as soon as it is fulfilled there is no update after that from 19th October

The club factory is a chiter and fake app. it's like a chiter company. It's chiting with peoples. I hate this app. it was chited 700 rupes with me.[protected]
21 Oct ko mene ek product book kiya.
Or wo paise debit ho gay or order failed dikha Raha h.
Or ab customer care ko call karne pr
Hamara upi I'd otp or password mang Raha hai apne technique se.
Ab muje police complain karna hog .
Nahi to y log bank saaf Kar denge.
Big fraud hai company.
I have received my refund amount but i am unable to get it back in my bankaccount.
U people told that we will receive our orders on 17th October and we didn’t get them till now and the stupid customer service is not at all proper.Can I know when I’ll receive my order and u people didn’t even refund our money, it was credit card payment,

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    +86 185 5739 6868
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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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