Club Factory — gown(dress)/refunded but did not receive the amount

Address:

Nagpur, Maharashtra, 440002

I had ordered a gown from club factory. The order number is SO10890460. This order was canceled by club factory as the item was missing. They said i will be refunded back within a span oc a week but it has been a month i did not recieve my money as per my bank statments. The order summery shows tharlt my amount is recieved in my paytm but i did not provide my paytm number. I registered my calling or contact number at paytm as i felt i will get that there but it is not there. I amount is not small. The gown was worth 2266/- . I sent them emails but i did nor recieve any replys and any attention.