Club Factory — I didn't received my order yet

I ordered a product in club factory which has been paid online on jan, 20. A delivery boy from ecom express came at my office address and asked the otp number which didn't work. Then he took away the package and gave a wrong contact number to me. After a week, i tried to solve the problem by contacting both ecom express and customer care of club factory. Ecom express told that the product has been delivered.. On the other hand, the customer care does not respond properly. I want to cancel my order and my money to be refunded. Orelse, deliver my product on time. Its been one month ago. There is no proper contact person for this.. This is a blackmark of club factory i should say.