Club Factory — inappropriate and unprofessional behavior of one of the customer care executives

Address:	Ghaziabad, Uttar Pradesh
Website:	Club Factory - Customer Care Services

I had called the customer care number of club factory which connects to the center in Ghaziabad, India today i.e. 29/Aug/2018

First I got connected to a female executive who was not at all trained and was not able to understand my concern. Fine, she might be a new employee and did not have fair enough experience.

Then one another female executive interacted with me and tried to address my concern, but she (despite having the experience) was not at all able to help me out in the same. I just asked her to track my order whether the delivery has happened or not as I had already received the message which said delivery would happen yesterday which is on 28 Aug.
She gave me the incorrect info about the order and told that it will take 3-4 more days to deliver. On contrary, the order was delivered yesterday itself and since it was given to the security I wasn't aware about it.
First of all she gave the entirely wrong information(which is not good for the reputation of Club factory as well) and when I asked why is it delayed that much, she was asking me to speak in a professional tone. Like Seriously!!!
Is this the way you train your customer care executives? Is this the way you handle your customers? What I could sense is that she was really struggling in speaking and addressing my concern and on the top of that she was expecting me to behave professionally.
So she has a mindset that customers should be professional and the customer care executives have the privilege to speak in whichever way they want!
FYI, I am an IT Professional and have got much more professionalism than your so called executives who are actually expected to be humble and soft-spoken when conversing with the customers.

This was the pathetic experience I ever had with any customer care executives in my life and in turn it ruined the Club Factory's image that I had. This was the first time I ever purchased anything from Club Factory and due to this experience I won't buy anything and would strongly recommend my friends and relatives as well to not purchase anything from CF.

RUCHIKA was the name of one of the females I had interacted with. If she is the one I have complained about then I would request you to train her about the professionalism and how to deal with the customers.