Club Factory — incorrect tracking number and fake tracking updates | |
Hi my order id is so[protected]. I placed this order on 19oct and it shipped on 24 oct and company provided my an tracking no for xpressbees courier service and started updating its tracking on its own site app (Clubfactory) but when i checked this courier on xpressbees they are saying no such tracking id exist. Why an fake tracking no is provided? Now they showing that your package is arrived on airport and under custom clearance it will take 2-3 days since 27oct and its already 1st nov. Please do provide me correct courier no if any and stop updating fake tracking on your site. Was this information helpful? | |
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Verified Support Nov 04, 2019 Club Factory Customer Care's response Dear，I checked that your order has arrived at destination customs, and it's been under clearance. We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the custom department and trying hard to get the orders cleared at the earliest, please kindly wait for few more days, we'll do our best to deliver it to you.
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+86 571 8689 1965
+86 185 5739 6868
478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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