[Resolved] Club Factory — money deducted from paytm account

Sonya Verghese

from Bengaluru, Karnataka

Website:

Club factory

I had ordered for 3 items on the club factory website and then entered all the delivery details. After placing my order it showed me the payment section. I chose paytm and entered my paytm number and otp. It deducted the amount from my paytm account and I got a notification on paytm saying the money has been deducted. But on the club factory website it says error. What do i do. My money has gone but there is no order confirmation. Please see that the money is refunded to my paytm account. I’ve been trying to contact customer care service but no one is picking up. Thank you.

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Feb 12, 2019

Complaint marked as Resolved

Dec 21, 2018

Updated by Sonya Verghese Order number : SO77686805

Dec 21, 2018

Updated by Sonya Verghese The website says error. But the money has already been deducted from my paytm account.

Verified Support

Dec 24, 2018

Club Factory Customer Care's response Dear, it takes time for the order to be generated, please kindly wait. Any questions, you can also contact us at [protected]@clubfactory.com