[Resolved] Club Factory — money from my club factory credits transferred somewhere without my knowledge | |||
There was credit of 33.02 USD in my Club Factory wallet for returned order. Suddenly I notice on 9th Jan 2019 that the status of this money is "Withdrawal" on 6th Jan 2019 which I did not initiate. The money is not transferred to any of my bank account or Paytm account. I raised a complaint with CLub Factory chat support on 9th Jan and every day following up but they are of no help. I asked for details where the money is transferred and they are not providing those details as well. They have just eaten up my money and now not ready to help as well. I want my money back. This is a serious case of the security issue with the Club Factory app. And Club Factory chat support team doesn't want to do anything about it that is amazing to know. Really frustrated now. Was this information helpful? | |||
Feb 16, 2019 Complaint marked as Resolved Verified Support Jan 16, 2019 Club Factory Customer Care's response Dear, the transfer is always initiated by customers, you might have leaked your account information to other people, please change your password or use another account.
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I have odered wrong products.