Club Factory Complaints & Reviews

I accidentally log out fromclub factory, i ordered for 7 items.. I already paid 4000 rupees for my orders... I didn't received a call.. I only received message, i didn't received mail too... I can't log in into that account anymore because i reset my phone due to some problem... And i can't track my orders cause i reset my phone and lost the order id too... What will i do to receive my orders?? I already paid for it!!!... Last year the same thing happen to me and i didn't received my order which was a bag and i pre paid for that... I'm worry if the same thing happen again... How can i track my order or how can i received my pre paid orders

Placed order for women fashion high waist blue long denim overall suspender skirt dress on 06/11/2018 (order no: SO[protected], but received a dark blue maxi dress on 14/11/2018. I want it get exchanged with women fashion high waist blue long denim overall suspender skirt dress; Size : XL. I tried multiple times to exchange the product multiple times through the club factory app but not helpful.

I ordered a pair of shoes which were sent via xpress bees who donot deliver to my location inspite of having other legitimate courier services who deliver to my location. My order remained undelivered and took a month to return to original and and its been like two months and no refund has been issued to me. I feel cheated from this site. I would not recommend CLUB FACTORY to anyone. Its the worst app for online shopping.

I ordered an product and it was not appropriate, and thus i want to return the product and i am not able to return it as in the website the product is in transit and thus the option of returning the product is not generated

I tried to contact them many times but there is no response from the customer care, and no one is answering

Hoping for some Help

My daughter ordered for a shrug on 13/10/2018 with the help of my debit card amounting to rs. 551.39. The transaction has been unsuccessful but my account has been deducted by that amount. Reference no. Is[protected]. Though more than one month has already been passed i have not yet got my money back. Every time we contacted the customer care, we were consoled to get our money back within a few days. But no positive action has yet been taken. Please do the needful at your earliest, so that, my problem is resolved immediately.

Regards,

Surajit kundu
Mob - [protected]

I have withdrawn on 12 days ago on club factory app. But not add money in my paytm wallet. Still withdrawn is prossesing. I have try many time call him but not respond and msg many time but not solve my problem. I have also requested to money back in my club factory app but not add.. My withdrawn money is 30.83 $ means 2247 indian rupees. Pls help me pls

Club factory is a fraud site. I received an order of shirt on 21st of october, but it was small and i raise the request for return the order. Nobody comes for pickup the return and even i complain 20-30 times on-call support team and chat support team, every time they do fake commitment and after one month i am still waiting for return the product.

Please do not buy any product from club factory they cheat you and fraud site. No proper return and refund they will not give your refund.

Please buy the product from amazon and flipkart. Club factory is the worst site.

Regards
Kapil
[protected]

It was my first order and its the worst experience.

I placed an order and on next day i cancelled it.
After few days money got credited in my club factory balance. But when i tried to withdraw it, it doesn't allow me to enter decimal digits. And hence i decide to use my club factory balance for next order... Then i select the product and at the time of payment i didn't see any option to select existing balance...
Either refund my full amount to my bank account or tell me how yo use existing balance...
I am very unsatisfied with this... Solve my problem as soon as possible

Thanks

Dear sir,

We have bought one sweeter from club factory but item is damaged. I have raised request for return on same day when i got delivery however since last 15 days they are not picking up product and not giving refund. Making excuse that now our season is going on.

Now they are not picking up product a d not giving me refund. Telling me that you can do whatever you want. We will not do anything. They are not giving any satisfactory revert

Kindly look into the same

This is to inform you that i placed an order (SO6733844 ) on 30/10/2018. The payment was confirmed but two days later i received a text that the order has been cancelled and the amount Rs 2453.44 shall be refunded. But the amount has not been refunded yet. I dont have a club factory account so i did a guest order and paid through my debit card.

After trying over hundred times, i finally got through the customer care number and spoke to a representative. but the lady had no idea how to resolve my issue and advised me to download an app on my phone even thought i told her that i dont use a smart phone and the money will be refunded in the app. I tried downloading it in my friends phone but could see any refunded amount.

Kindly refund the amount to the card i made the payment with. I tried calling the customer care number over hundred times but its always busy and never gets connected.

i kept trying the customer care number and finally i got connected to an agent. he told me that the money has already been reflected to my account as he can see on the system whereas i just checked my account ten minutes before talking to him and there was no sign of refund. but the guy on the phone was very sure about it. so i went to the atm and checked again and there wasnt any refund. its already been 14 days now and no response to my emails or calls. please help

Please cancel my order ...

My Order number is SO64720770

I am unable to collect the product on the estimated date as i will be leaving the town for vacation...

I will reorder the product next month for sure

Pls do cancel the order as soon as possible...

It is a cod membership order, the app doesn't show up the option to cancel the order

Still no update for my order SO57904448
From club factory for my order itstatus very disappointing. I want my money back it should be refunded as soon as possible.This is the second time I m facing such an issue .It's really very bad experience from club factory and still they are not updating me status it's still in custom clearance .the estimated delivery date has passed one week still no progress and they won't refund money soon and in the right way instead ask paytm wallet etc.it's really disappointing I want my money back inow the account it's very awful.

I want to cancel my order and my order number is SO64264692
kindly cancel my order
i will never accept that product if it comes to me
club factory has very poor service and they never provide good quality product
they always disappoint me...i have also read many customer reviews but instead i trust on them and i ordered some product and the product was worst so i don’t want to trust them again so i wanted to cancel the same plzzzz plzzzz plzzzz cancel my product

I had booked 3 items on Club Factory App on 5-Oct-2018.

1.Double Chain Large Ball Anklet

2.Long Tassel Linear Earrings

3.Wood Natural Comb)

I have already paid the total amount of Rs.426.91 beforehand.

Its been over a month I haven't yet received either the products or the amount.

My SO number is 52584208

Please treat this on an urgent basis

Hi,

This is regarding the subjected order i'd which is placed on september 17, 2018. Still now i didn't received my product and unable to track also. I had been almost 2 months.

The very first experience is worst club factory.!

Kindly do the needful, when will my product reach me and currently where it is.??

Regards
Kiran
[protected]

The handbag has a disgusting material and the handle is mere low quality leather pieces stitched together. Very very bad product. I want to return it. I will not pay a penny for picking it up. This was my first club factory order. Trust me i'll give a negative review for this. I will never ask my friends to use cf. Unhappy with the service you provide. I want the money refunded as well. Let me talk to the supervisor whom so ever

I have ordered my product on 25/10/2018 and the courier people said that my pincode was wrongly displayed so they coulnt deliver on 31/10/18and they said they will deliver on 5/11/2018 i didnt receive yet .and now xpressbee is not even responding .iam not getting any updates about my order customer care is not even responding to our calls really disappointed with the bad experience

I had made a guest order in club factory. My order no is so62453720. Now i am not able to track my order.

It's been 1 week since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.

Thank you.

I suddenly log out my club factory account which was created on my phone number. Updated version of club factory does not allow me to open my account with phone number. I know my account password but when i fill details to log in then app says that invalid email. Please suggest me what to do? I have to track my orders from my account. Please kindly help me.

I had made a guest order in club factory. My order no is so61481010. Now i am not able to track my order.

It's been 1 week since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.

Thank you.