Club Factory Complaints & Reviews

Club factory is a fraud site. I received an order of shirt on 21st of october, but it was small and i raise the request for return the order. Nobody comes for pickup the return and even i complain 20-30 times on-call support team and chat support team, every time they do fake commitment and after one month i am still waiting for return the product.

Please do not buy any product from club factory they cheat you and fraud site. No proper return and refund they will not give your refund.

Please buy the product from amazon and flipkart. Club factory is the worst site.

Regards
Kapil
[protected]

It was my first order and its the worst experience.

I placed an order and on next day i cancelled it.
After few days money got credited in my club factory balance. But when i tried to withdraw it, it doesn't allow me to enter decimal digits. And hence i decide to use my club factory balance for next order... Then i select the product and at the time of payment i didn't see any option to select existing balance...
Either refund my full amount to my bank account or tell me how yo use existing balance...
I am very unsatisfied with this... Solve my problem as soon as possible

Thanks

Dear sir,

We have bought one sweeter from club factory but item is damaged. I have raised request for return on same day when i got delivery however since last 15 days they are not picking up product and not giving refund. Making excuse that now our season is going on.

Now they are not picking up product a d not giving me refund. Telling me that you can do whatever you want. We will not do anything. They are not giving any satisfactory revert

Kindly look into the same

This is to inform you that i placed an order (SO6733844 ) on 30/10/2018. The payment was confirmed but two days later i received a text that the order has been cancelled and the amount Rs 2453.44 shall be refunded. But the amount has not been refunded yet. I dont have a club factory account so i did a guest order and paid through my debit card.

After trying over hundred times, i finally got through the customer care number and spoke to a representative. but the lady had no idea how to resolve my issue and advised me to download an app on my phone even thought i told her that i dont use a smart phone and the money will be refunded in the app. I tried downloading it in my friends phone but could see any refunded amount.

Kindly refund the amount to the card i made the payment with. I tried calling the customer care number over hundred times but its always busy and never gets connected.

i kept trying the customer care number and finally i got connected to an agent. he told me that the money has already been reflected to my account as he can see on the system whereas i just checked my account ten minutes before talking to him and there was no sign of refund. but the guy on the phone was very sure about it. so i went to the atm and checked again and there wasnt any refund. its already been 14 days now and no response to my emails or calls. please help

Please cancel my order ...

My Order number is SO64720770

I am unable to collect the product on the estimated date as i will be leaving the town for vacation...

I will reorder the product next month for sure

Pls do cancel the order as soon as possible...

It is a cod membership order, the app doesn't show up the option to cancel the order

Still no update for my order SO57904448
From club factory for my order itstatus very disappointing. I want my money back it should be refunded as soon as possible.This is the second time I m facing such an issue .It's really very bad experience from club factory and still they are not updating me status it's still in custom clearance .the estimated delivery date has passed one week still no progress and they won't refund money soon and in the right way instead ask paytm wallet etc.it's really disappointing I want my money back inow the account it's very awful.

I want to cancel my order and my order number is SO64264692
kindly cancel my order
i will never accept that product if it comes to me
club factory has very poor service and they never provide good quality product
they always disappoint me...i have also read many customer reviews but instead i trust on them and i ordered some product and the product was worst so i don’t want to trust them again so i wanted to cancel the same plzzzz plzzzz plzzzz cancel my product

I had booked 3 items on Club Factory App on 5-Oct-2018.

1.Double Chain Large Ball Anklet

2.Long Tassel Linear Earrings

3.Wood Natural Comb)

I have already paid the total amount of Rs.426.91 beforehand.

Its been over a month I haven't yet received either the products or the amount.

My SO number is 52584208

Please treat this on an urgent basis

Hi,

This is regarding the subjected order i'd which is placed on september 17, 2018. Still now i didn't received my product and unable to track also. I had been almost 2 months.

The very first experience is worst club factory.!

Kindly do the needful, when will my product reach me and currently where it is.??

Regards
Kiran
[protected]

The handbag has a disgusting material and the handle is mere low quality leather pieces stitched together. Very very bad product. I want to return it. I will not pay a penny for picking it up. This was my first club factory order. Trust me i'll give a negative review for this. I will never ask my friends to use cf. Unhappy with the service you provide. I want the money refunded as well. Let me talk to the supervisor whom so ever

I have ordered my product on 25/10/2018 and the courier people said that my pincode was wrongly displayed so they coulnt deliver on 31/10/18and they said they will deliver on 5/11/2018 i didnt receive yet .and now xpressbee is not even responding .iam not getting any updates about my order customer care is not even responding to our calls really disappointed with the bad experience

I had made a guest order in club factory. My order no is so62453720. Now i am not able to track my order.

It's been 1 week since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.

Thank you.

I suddenly log out my club factory account which was created on my phone number. Updated version of club factory does not allow me to open my account with phone number. I know my account password but when i fill details to log in then app says that invalid email. Please suggest me what to do? I have to track my orders from my account. Please kindly help me.

I had made a guest order in club factory. My order no is so61481010. Now i am not able to track my order.

It's been 1 week since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.

Thank you.

I lost my old account, i accidently logout from it and i tried a lot to get back in. Actually i created account through mobile number when i gave orders i have given a mail also. But they were saying that mail id is not registered, so i accidently created new account from same mail id. Plzz help me to get back my old account. I just want to log in from my mobile number

The product has already been shipped...
I am sorry for the inconvenience but i dont want to buy that product now...
I really love the products from the app...
But i dont want the product now.
Order no:so62252681..
Look at he cancel of this product..
Not able to contact the customer care also... Clubfactory i understand the problem but i dont want the product...

My order so57904448 has no status update regarding delivery, this is the second time i m preferring club factory for shipping and they gave awful performance this time too. They won't pay back the money to the bank account also create issue in that too, very dreadful i want my product status update now why they advertise when they can't provide any services

Hello, i have opened the account in club factory.
I purchased some clothes, but its not perfect size and not as good.
When i want to returned, i am unable to get return items menu in app.
So when i logged off, and logged in, its not allowed me to do reset password setting.

I tried to contact customer care telephone number and by mail, but no reply.
Plz check below mail sent by me.

Also i have approx 1000rs in club factory account.

My invoice no: so50568656.
Account : xxxxxxx296

From: srinivas kar
Date: sat, oct 20, 2018, 4:04 pm
Subject: re: unable to know user name account
To:

I am waiting your reply. Please help me.

On fri, oct 19, 2018, 1:23 pm srinivas kar wrote:
Hello, plz help me to know my user name for my club factory account.
I have ordered many itms.
One of my invoice no: so50568656.
From this invoice can you tell me my account. Also help me how to reset password.

I ordered a top and i paid in advance
After 2 days i got a msg that my order is being processed and will take 2-5 days.
Then after few days when i checked for ma package
I saw that it was cancelled but i did not get msg regarding that
Status is that refunded on 26th
I have my ministatement and i did not receive any refund on 26th or after that till now
When i call the customer care number it is always busy or they do not connect the call
Very poor response
I am very disappointed
Plz do the needful
My order no. So56525244

I'm not receiving the details about my order despatchment.
Also i'm not able to login to my account which was created with my contact number.
I need updates about my order number:so60180110

I tried to reach the tracking information from the guest order but still wasn't showing any information.
I want update about my order asap.

And i want to know how to get back to my account.
As of now the app isn't showing number log in. All the details and payment information were in my account.

Please let me know about the details of my order number: so60180110