[Resolved]  Club Factory — my order no not received

Address:

Ernakulam, Kerala, 682011

Below given is a mail i received from your end on march 5th 2018. I waited to get the consignment but of no use. Rs 487/50 is debited and paid to you from my account two months back. Please give me a reply.
Pk. [protected]@gmail.com
Mob [protected]
Rajeevan, 8c soorykanthi apartments, chittoor road, ernakulam682011

I look forward for a positive action from your end, without cheating

Dear rajeevan,
Your order (Order no. So[protected] has been processed and shipped by ecom. Your tracking number is[protected].
Tracking information will be updated within 3 days.
If any items in your order go out of stock, you will get refund for these items in your account or credit card.
If you are not able to track your order in the app, please follow the links below:
If the shipping company cannot reach the recipient, it will usually make two more reattempts. If you fail to receive the shipment, your parcel will be sent back. Please always keep your phone on and track the shipping information online.
Please be aware that we will not take responsibility for those orders that fail to be delivered due to wrong address or consignees being out of contact.