[Resolved]  Club Factory — my order not delivered

Order number :SO13725464
I have ordered 17 items on 14feb 2018 on club factory aap. I have paid full amount through paytm. The estimated delivery date of products was 4th of March but my order not arrived yet. Also there is no intimation of delivery date on aap. So I request you to kindly look into the matter as early as possible and inform me, when my product will be delivered
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Apr 10, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2018
Club Factory Customer Care's response
Dear, please do not worry, we already send your parcel to the shipping agent. It is in transit to India and in customs clearance now. So there is no tracking information update. We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible.
We had pushed courier for times, cause there so many parcel need to ship, the logistic not update in time, hope you understand, we know your mood and we will try our best to urge, sincerely hope you can get it soon! Please try re-star 5, thanks.
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