[Resolved] Club Factory — my order placed & i got sms for confirmation guy saying its not placed

Ashwini Paskanti

from Badlapur, Maharashtra

Address:	Satara, Maharashtra, 415523
Website:	clubfactory

I have placed my order on sunday night 2nd april... It's an men's jacket... I tried to track my order but it's showing error... I have called customer care so a guy saying to share my card details... Asper my research with your debit card number, expiry date & cvv.. You can debit cash, but they need otp also... So don't share otp at any cost... N please if this is not an fake web site just prove it... Either return my cash or place my order... & give me my ordered stuff otherwise i will raise this issue

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May 5, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

Club Factory Customer Care's response Dear, we won't ask for your privacy bank details. Please do not trust the hotline number on the other websites.
For the order tracking issue, please send us the order number or registered email ID in our app support channel. Then our customer support team will track it for you.
If the problem has been solved, please give us a 5-star comment. Thanks for your support.

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Comments

Sharmila Datta

from Kolkata, West Bengal

I want to return one blue & white dress ( the material is not good ) & the anklet ( which was broken ) [Club Factory] Your order No.SO15155453 has been shipped by Ecom. Your tracking number is[protected] Here:

Jasmin ishaq

from Bongaigaon, Assam

[Club Factory] Your order No.SO15482210 has been shipped by Ecom. Your tracking number is[protected] Here:

Its my product details ... Kindly check nd plz provide me the exact details..

Thank u

Ecom Express Customer Care's response, Apr 11, 2018

Dear Jasmin ishaq,

Greetings From Ecom Express

Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 011-30212000 for further assistance.

Regards,
Ecom Express Team

Sudha Swetang Dwivedi

from Zamania, Uttar Pradesh

Hi i order on 17 march a hand bag but did nt get it still plz refund my amount or tell me about my order otherwise i will compliant for thik fake website ..

Ashid Achi

from Mavoor, Kerala

Its not showing any tracking status...no custimer care is availabale...too delay delivering...never i order again in club factory

Ujjwal nautiyal

from Palampur, Himachal Pradesh

I ordered pair ear ring, but recieved only for one ear, whay should I do only one ear ring.my order number is number is SO 14917403, refund my money.I called in customer care number they r asking for debit card number.