[Resolved]  Club Factory — my payment stealing someone through club factory app

Address:Chennai, Tamil Nadu, 600032

Hai very worst experience from club factory first time i buy a back bag through cod but size is small so i return it after 3time i chat with coustomer care then they returned my amount on 07/03/2019 after 2days 09/03/2019 it's shows amount withdrawal success but still now i am not given any details to club factory (Ie,. Like bank account or paytm) but my amount withdrawal through this number [protected] this number in mp state but am in tamilnadu so that i am going to update here this. Many time i chat and make call to club factory but not use they told me are not responsible for this. What am asking this your app some steal my amount through your app but u telling ur not responsible just think its correct way...
I need my amount return so take responsibility club factory otherwise i will update through social media like facebook nd what'sapp
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Apr 24, 2019
Complaint marked as Resolved 
Verified Support
Mar 20, 2019
Club Factory Customer Care's response
Dear, our stuff have no access to steal customers' money, if you think your account is stolen by someone, please change your password.
Complaint comments 

Comments

Hi, sir good after noon, i have order the product of shoes and i have received, but its size is difference, please want to exchange the shoes for bigger size please help me
I returned my product and got refunded but i placed another order using the refund money and proceeded to use net banking but i cancelled the order. Now i can't use my refund balance. It's saying pay freeze and my refund is deducted. I want my refund back. Fix this asap.
Pay Freeze Order ID SO95340976

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