Club Factory — my refund not received.

I ordered a product with order no so[protected] but instead got a different product of cheaper and different size. So i returned the product immediately. When i demanded for a refund they said that there was some problem with the quality check. And when i applied for arbitrary again... There hasnt been any reply for days now... I have been tryin to contact the customer care no but the call dsnt get connected and they just get me conected to sm operator frm club factory in txt msgs. And its been day since i raised a issue to them and i raise it like nearly 7 times now but in vain no action.. They just say they wil resolve the issue but its been like mr than 15 days since i returned the product. Firstly they give me a worse and cheaper wrong product and when i demand my money or the same thing which i ordered they deprive me of my right my money. I have attached the shoe which i orderd and which i received.. Kindly look forwrd to my issue so that i can get my refund for the above mentioned order.