Club Factory — need this courier urgently but no update from their side

Address:Gurgaon, Haryana, 122002
Website:club factory

On 18 nov i booked a product with order - so7465301, & tracking no[protected], made payment as well. Estimated delivery date was 5th december. But now when i was tracking my order status showing as 'shipper is closed' - on 25-nov and on 27-nov is 'package not picked/received from client'..
Need this courier urgently, please update on the same asap.
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I received bad materiel
Wrong colour
I return your items
How to return items who pick-up my items
I placed a order with order Id SO6809191 and SO6807272 which got cancelled without any notice and money is not refunded I paid it through paytm either refund the money or send the orders .

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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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