[Resolved] Club Factory — no update on order so19128517 | |||||
I ordered a watch as a guest user from club factory, paid through paytm for my order and received below sms on my mobile num [protected]. "[club factory] payment for your order no. So19128517 on club factory app has been confirmed. You can check your order status in the app. Notice: we will never ask for privacy information like otp from our customers in any way" My order number is so19128517 but i am not able to track this any more. I did not also receive any confirmation email on the email id i provided while placing my order. Please confirm by when would i be able to receive my order. Please assist me with this. Was this information helpful? | |||||
Jun 1, 2018 Complaint marked as Resolved Club Factory customer support has been notified about the posted complaint. Verified Support Apr 27, 2018 Club Factory Customer Care's response Dear, Your order is in preparation now. We often need 3-5 working days for order preparation. After that, it will take another 5-12 days for shipping, depending on local customs clearance time. So normally you can receive it in about 2 weeks. Since you ordered as a guest, the order info won't be showed in your app account. If you have any inquires, please leave a message in our app support channel. Then our customer support team will check it for you. After the problem is solved, please give us a 5-star comment here. Thanks for your support. | |||||
 3 Comments | |||||
Comments
I have ordered shoes on 11 days ago but I didn't get it yet.i already paid amount order no.is SO17284753 and tracking no.[protected]
I ordered bag in club factory as a guest but I didn't receive any order number by mail or SMS so I didn't find about my tracking... Please resolve my issue
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+86 571 8689 1965
+86 185 5739 6868
478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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Becozz i order this product as a paying guest
So i did'nt find any order in my. Profile
So. Please. Trasfer this order to my. Profile please