Club Factory — non receipt of any confirmation of my order

Mahuya Basu

from Delhi, Delhi

Address:

Nandi Street, Kolkata, Kolkata, West Bengal, 700029

I have placed an order as guest in clubfactory ecommerce portal for an avengers jacket on 23rd november. I paid the amount through paytm. The amount was debited twice from my account, 11.09 pm and 11.17 pm, saturday, 23rd november. But i have received no sms or email for order confirmation. The portal is showing no order details. There is no way to track my order as i have received no order number. I have been trying to contact the customer care no but no one is picking up.
I want to know the current status of my order and refund of the money which was debited second time or refund of the money of both the transaction if the order is not confirmed at the merchant's end.

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Comments

Arun Raka

from Mannargudi, Tamil Nadu

Totally wrong product and damage

Aakash saxena 1997

from Mumbai, Maharashtra

I ordered in clubfactory.com product (urbangabru peal off mask 60 gm)

Order no (so[protected]

They delivered me wrong product (charcoal mask cream)

I tried to call consumer care the no is fake

Take action as soon as possible

They cheated me

Reyaa Chettri

from Mumbai, Maharashtra

I ordered a jacket from Clubfactory few days ago. And after some days I received a message saying that my order has been cancelled. So I send an email saying that I want my cashback. Instead of refunding my cash, they send an email stated that they had already refunded cash in Patm which I totally a lie because I don't have any Paytm.

Yojana Haware

from Mumbai, Maharashtra

Today on 22 nov.2019, I got my delivery of digital watch of (Intelligence health bracelet). Once I open it their is no changer and they send me wrong product.
I want my money back. as soon possible other wise I will case a file against club factory.and there deliver person.