[Resolved] Club Factory — not getting refund and not getting proper help from customer care

Aadhanwde

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400072

Hi team,

I have ordered clothes from your site. But the quality of clothes is not at all good. So i have requested to return the orders. But no one is come to collect the order and not getting my refund. I had discussion with customers care support. But i was trying to tell him that i have already given my paytm details. But seriously i didn't get any solution from customer care. My query didn't resolve. So i am requesting you to give my refund as soon as possible.

Please help for the same.

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May 2, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2018

Club Factory Customer Care's response Dear, please check our returning policy carefully and noted that we do not have local pickup service, but you ought to send your items via the courier to us(the returning address is provided in our returning option), please do put a paper with your order number and return reason on it so that we can identify the package and process the refund without delay after receiving.
Please try to re-star us for 5. Thank you.