[Resolved]  Club Factory — not received money in my bank account

I have ordered a kids flower princess dress.

Order number: so84559979

I have returned the dress, as it is of small size.

I have not received refunded amount in my bank account.

But it is transferred to club factory — refunded to balance on feb 7, 2019.

Kindly transfer it to my city union bank account, through which i made this transaction.

Refunded id: sor[protected]
Refunded amount: 178.06
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Mar 28, 2019
Complaint marked as Resolved 
Verified Support
Feb 25, 2019
Club Factory Customer Care's response
Dear, you can withdraw balance to your account.
Mar 09, 2019
Updated by Viji1977
Still, I cannot get money in my city union bank a/c [protected]
Mar 15, 2019
Updated by Viji1977
Still, I cannot get money in my city union bank a/c [protected]. How to transfer money from CLUB factory a/c to my bank account?
Mar 15, 2019
Updated by Viji1977
I don't know the way of transferring money to my account. Kindly help.
Mar 16, 2019
Updated by Viji1977
Kindly tell the way of transferring money to my bank account.
Mar 16, 2019
Updated by Viji1977
There is no option Withdraw in my Account
Mar 16, 2019
Updated by Viji1977
Sir / Madam
Now it is showing No Balance in Refund.
Kindly take steps to send money in my a/c
Complaint comments 

Comments

I have made the payment and the balance was detected but the order history shows no payment was made. When asked they said it will be updated within 24 hrs. After 24 hrs I contacted they said it will be updated within 48 hrs. After 48 hrs they are not replying properly. I either want the product or the money back.

We have booked a t-shirt, on 7th feb 2019 but we havent received any confirmation on this.

Please look into this, hope to receive positive response from you

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