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[Resolved]  Club Factory — not received the order and refund of one product which was unable in the stock

I have orderd some stuffs from. Your website on 19th feb expecting it to be delivered within 8 to 10 days (Approx 15 days). I received an email yesterday stating one of rhe shoe size is unavailable so they refunding its amount within 5 to 7 days. Please clear some issues:

1. If you dont have the stock then why do you take the order and also grab the amount for it asap??
2. On top of that inform the customer after 10 days regarding its unavailability. Do ypu treat ypur customer for granted??
3. When the hell will i receive my remaining order and tge balance refund??

I am really pissed off with your services and would like a refund asap and would definetely refrain myself from ordering from your app or website in future. Its horrible service and you guys dont care a damn for the inconvenience cause to the customer.
Complaint marked as Resolved Apr 3, 2018

Complaint Status

[Mar 01, 2018] Club Factory customer support has been notified about the posted complaint.
Verified Support
Club Factory Customer Care's response Mar 01, 2018
Dear, please tell us your order number so that we can check it for you. Thanks.
Updated by Anvita Poonam Mar 01, 2018
My order no is SO13823740. please ensure i receive my order or refund before 15th March 2018 as i will be leaving for india.
Verified Support
Club Factory Customer Care's response Mar 02, 2018
Dear, sorry that BAG[protected]N and SLO[protected]N were out of stock, so we have refunded the amount to your original payment card. The rest item has been shipped on the way, so don't worry, surely you will receive it before 15th March. Thank you.

Updated by Anvita Poonam Mar 02, 2018
Can anyone please help me find out what product is being delieverd to me in the given below shipment. I ordered 1 shoe which is not available, 1 passport wallet which unavailable, and 1 leather purse which in the above coments are also unavailable. So i am dying to find out the best companies delievery and operational process as to what are they sending me in ths shipment. I suppose an empty box and i should track it with full dedication. also i suppose i should stop expecting my refund amount from you guys becoz who knows i might get peanuts instead of all the amount.

Its very good incredible online company i am damn impressed.

Complaint comments  5 Comments     Updated: ShareTweet


This is second times i am not receiving my Two Products SO1288713, SO9716086, if club Factory of India is not refund or sending my products, i will sue against this wed site. it is not easy.

Ashakumar sh
Imphal Manipur
We have placed an a order for few accessories on 14th of Feb, 2018.its been 9 days and we haven't received anything. Can u please help us by making the process a little faster??
Order kiya kuch aaya kuch return karra hu to processing ek month se aage hi nhi badh rahi hai customer care no b nhi hai koi lagg b raha hai to its not mybusiness bol rahe hai.
what i do please help me out
My order number: SO14098911 The order say its not placed but i have done net banking and my money is deducted, but order isnt placed. Please check and let me know about the same
I ordered products payment done 2times
It is above 2000rs
Didn't get free shipping
Please add 2 transaction & give free delivery

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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000