[Resolved] Club Factory — one of the representative of club factory took out money from my account by fraud

sharal sharma

from Gurgaon, Haryana

Address:	Jaipur, Rajasthan
Website:	www.google.co.in/search?ei=_AwJW7O2J8jpvgSn-7TgBQ&q=club+factory+website&oq=club+factory+we&

On 14th may 2018 i have ordered mesh see through sheer club wear party blouse whose item no. Is cto[protected]n of rs.216.38. The order no. Was so21864031 and its tracking no. Is[protected]. My order arrived at my place on 25th may 2018 at around 3:00 pm. The salesman asked for the delivery charges also which were not mentioned to me at the time i was placing the order but i gave the delivery charges also and my total bill was of 318. I tried the dress but i was not comfortable in that so i made up my mind to return it. I opened the club factory website but i forgot my password so i clicked on forgot password and the site said they will sent an email on my registered account to reset the password but no email from there side arrived. Then i called up on one of the no. Provided for the customer care and the no. Is [protected] this. One of there representative amit shah picked up my call and i told him to refund my money and take there product, that person then asked for my bank account no. And he told me that the refund will be generated on your account only. That person asked my account no. And asked that give me the otp also. I am new to such things so i provided my otp also to him and that person has debited rs. 1999 and rs. 499 from my account. When i asked about this from him then he said your money will be given back on 26th may 2018 till 2:00 pm..
The site is totally fake, they have taken out money from my account by the means of fraud and they have also done breach of trust. Many other customers have also complained about such issues with them.

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Jun 28, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

May 27, 2018

Club Factory Customer Care's response Dear,
As your order is COD order so we charged some COD fees, but we don't charge your shipping fee, please check the photo.
To protect you from fraud, please do not trust any other Club Factory customer care numbers posted on other websites. Never share your complete card number, OTP, order details as well as other personal information to anyone.
And you can call your police to help if your money was lost.
If you need any help from us, please contact online support center within the APP. Please try re-star 5. Thanks.

May 27, 2018

Updated by sharal sharma club factory totally fake site. on 26th may 2018 i again called up on [protected] and again one of there representative picked up my call. I asked him that i want to register a complaint about club factory and that person told me that i can file here itself only. First off all i asked him about the person who took out money from account Amit shah then that representative replied me that his duty hours are over and then i asked him about his name and he came to be out as deepak sharma . I again told him all the problem that how that person took out money from my account then that deepak sharma told me sir all the money will be transfered to ur account till 7 pm but nothing happened . I asked that person how come u took out money from my account the he didnt replied and he disconect my phone. I again called him but that no. is going unreachable and its till unreachable.
From internet i got another no. of club factory that is [protected] and i called him up . The person who picked up my call was the same who picked up my call earlier becoz i recoganised his voice but that fraud person now told me his name as manish .I asked him about my problem, but he recognaised me also and he disconnected the phone and put my no. in his block list .
This is totally fake becoz a company cant disconnect and block their customers no.
Everyone plzz be aware of this site CLUB FACTORY it is totally fake, they will take out money from ur account by different means.