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[Resolved]  Club Factory — order no so85177414 and so83156544

I raised a return request of both the orders.in order id so85177414 there are 2 items to be picked up and in so83156544 there are 4 items. On 28th jan an executive came from delhivery service and told me about club factory pickup i asked him i have to return two orders tell me the details which which order you came to pickup. He told me am not having any information i just know there are 2 package i have to pickup again i told please confirm with your team u came to pick two orders or two quantity only then he told me ok give me both the orders i will see he didn't provided me any receipt regarding it.in the evening i again get a call from club factory regarding pickup i told them my order was already picked up. Then i got a message from club factory that ur return request of order no so83156544 has been cancelled by the local courier. From my club factory app also my return request was automatically disappeared. Then i called club factory team they were like contact our chat support team and am continuously in contact with chat support team they told me contact delhivery team i called delhivery team also they told me again contact club factory team they will mail to our mail department. I am not getting any satisfactory response from both side i already told the club factory team that my whole products has been delivered to the merchant under one tracking id that is[protected]. But still no one is listening to me and just keep on saying call them or other. Even i have the no of the delivery boy who pickup my product yesterday he told me that all 6 products has been sent to the merchant i
Will provide u the receipt and now he is not picking up my call. Delivery agent no is [protected]
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Complaint marked as Resolved Mar 11, 2019
Verified Support
Club Factory Customer Care's response Feb 01, 2019 Dear, when your warehouse receives your order, we will issue refund to your APP balance.
Complaint comments  3 Comments     Updated: ShareTweet

Comments

Please cancel my order SO84885128 as I will not be available at my residence on delivery date. Pls cancel the order I will surely buy it later I will be very thankful to u. Im sure u will understand my problem.
Please cancel my order number S[protected] because I won't be able to purchase the items currently due to unforeseen circumstance.
So I'm really sorry for causing any inconvenience but your consideration would be grateful as I'd like to purchase from your website sometime soon.
Thank you
Sir I am unable to track my order placed on 14-jan-2019 and my order no. Is SO84390373 .So plz kindly send the details of my order .
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    Club Factory
    Customer Care Service
    Customer satisfaction rating
    21%
    Complaints
    5498
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    Resolved
    1153
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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