Club Factory — order not delivered yet held in custom

I did place an order on club factory my expected date of delivery was 22nd september however, the order not delivered yet. I am trying to reach to customer care of gati and club factory unable to connect. When i am tracking my order with the help of tracking id. It shows held in custom due to edi not clear yet. I think this is a fake application i am not going to order anything from club factory again
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Sir I have ordered a product from clubfactory initially I have placed order transaction has completed money reduced from my account but order has not placed again I have ordered the same piece then it placed perfectly again money has reduced so kindly please see my 1st transaction and credit my money back
Böbby Dhànjàl's reply, Oct 15, 2017
hii
Kindly give confirmation of my order i just placed a order my number is [protected], my order is jwellery .. total rs of 499/-, this amount is deducted from my rupay card. just now.
I had a very bad experience with club factory and gati...I received 1 bulk parcel in which 1 ear ring was missing...and in second order one item was sold the they don't give me refund for the same also the tracking number is incorrect and orders are not delivered in set period of time...
Sir I was paid money of 128.55 Rs twice but payment is not successful and momey is deducted to my account
Please refund my money

Jaidev.[protected]@gmail.com

And its my club factory account
[protected]@gmail.com
Sir i have no give my order plzz mujhe mera persal aap dila de ya paise return kar de. Sir plZ aap mera order no. S03892546 hai jo v abhi tak mujhe nahi milaa hai
I placed the order at club factory on 10th of july nd it's still stuck at customs from 23rd of july. And every time I connect with CF's customer care chat box I get the same msg that we r sorry to convey u that ur parcel is at customs nd taking a little long... nonsense people.. refund my money I am really not interested to listen the same useless words from you.

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