Club Factory — order payment

Address:560003
Website:Club factory

I had ordered four items and my order no. Is so7448820 and paid online and my money got cancelled too and i got confirmation email and msgs but later i got one more mail saying my order is not done. But my question is they have charged me already and my money is cut from my bank account.. So what do i do now? Will i get my money back? Or will the order be shipped to the address given? Kindly reply and sort the issue

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Club Factory customer support has been notified about the posted complaint.
Nov 14, 2017
Sadiya Rehman Rehman's response
My product is not come
Nov 20, 2017
Updated by Deekshma
had ordered four items and my order no. Is SO7448820 and paid online and my money got cancelled too and I got confirmation email and msgs but later I got one more mail saying my order is not done . But my question is they have charged me already and my money is cut from my bank account.. so what do I do now ? Will I get my money back ? Or will the order be shipped to the address given ?kindly reply and sort the issue

Thank you
Complaint comments 

Comments

My order id is so6407059 and tracking no[protected] which is inactive . When i contact to gati they asked me 9 digits tracking no. And suggested to send mail to club factory and call as I did the same but I do not get any reply from them. As I order 6 items, in which 3 sweater, 2tops and one denim. Total cost of all items are 4006rps.
I ordered my product on the 1st of Nov, it reached delhi on the 9th and today is 15th its about 7 days my product has been stuck till today. And I need to travel out of country and no one seems to be bothered. And there is no one to talk to and no escalation. I will never ever shop here again.
My product is not come at my place so please help me
Dear club factory team
I got the order no. So6061145 for my products. I check the status for the product and found massage i. E. "Not picked [delhi_gateway (Delhi)] package not picked/receaved from client.

You provided tracking number i. E.[protected]of delhivery courier service. May product is being held delhi since november 5th 2017

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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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