[Resolved] Club Factory — order still not delivered

[Resolved] Club Factory — order still not delivered

R Raghavendra Hulugar from Bengaluru, Karnataka

Order number - so14120180 I had ordered few items from the club factory on 23rd february, when ever i communicate club factory people (Only thru sms provided in app apart fro that no contact details) telling its on the way & sent by ecom express, when i communicate with ecom express they says no parcel sent by club factory. I already paid the money, please help us to get my money back My contact number [protected] Was this information helpful? No (0) Yes (0)
Apr 25, 2018 Complaint marked as Resolved Club Factory customer support has been notified about the posted complaint. Mar 09, 2018 Updated by Raghavendra Hulugar I had ordered few items from the club factory on 23rd February, when ever i communicate club factory people(Only thru SMS provided in App apart fro that no contact details) telling its on the way & sent by ecom express, when i communicate with Ecom express they says no parcel sent by club factory. I already paid the money, please help me to get my money back Its almost 15 days even paid already & waiting for this parcel My contact number [protected] Verified Support Mar 11, 2018 Club Factory Customer Care's response Dear, it seems that your order is still in custom clearance. Thus there is no update for days and it has not been picked up by your local courier. Please do not worry. Once the custom clearance is finished, the local courier will pick up it and deliver it to you in 5-12 days. Thanks for you patience. If the problem has been solved, please give us a 5-star comment. Thanks for your support.
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