[Resolved]  Club Factory — partial refund initiated

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.clubfactory.com

I ordered few products from club factory. my order no. is SO18823140 . Total cost was 936.81rs.

Few things to note: Product quality is pathetic. some items had dent. in one paint was off. scratched. and the rest quality is really bad.

I initiated for return. they have asked to courier and said will pay the shipping if the fault is theirs. Ofcourse dent and scratches are not their fault so expecting shipping refund is consumers foolishness.

Forget about this. their website shows they have initiated refund of all the seven items but the msg that i received says only partial refund has been initiated. their so called customer helpline doesnt have access to anything and only diverts to seek help through chat.
the chat people have only been taught to write "Hi Dear" .
even on chat they dont reply instantly but as per their convenience.
after half day somebody said that they did not find one item in the return pack- 1st of all I packed everything, 2nd if the item was not there how come the website status shows refunded against each and every item.
I have a screenshot of each item. also I have a details of the enclosed item in the packing.

club factory is a thief, thats why they do not have proper helpline. one more thing they do not even have a complaint emailid.