Club Factory — payment debited order not placed

Address:Light House, Cole Road, New Market, Light house, Dibrugarh, Assam, 786001

Order no[protected] was placed but it is not reflecting in their site. The payment was debited from. Sbi but the club factory operator said no such order is placed. Please help me either place my order or refund for the same. Amount deducted wad rs.661 on 16.11.2019 via state bank of india net banking.
This is happening repeatedly with club factory.
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    +86 185 5739 6868
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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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