Club Factory — payment got deducted from account but order did not placed.

Address:

380005

I order multiple things on this app today (01/31/2018 6:48pm)... tried to go through payment... made payment through paytm but after making the payment i got flash update stating that the payment has been declined. but it has charged my bank account... order id : SO13231962... after contacting at chat support they have asked me to wait till 10 working days without providing any reference id for order cancellation or payment refund. instead asking for more details about the paytm transaction. and asked me to order again if i need stuff that i ordered. how can i trust those people...!!!